A: Dear Customer,

Thank you for bringing this to our attention, and we apologize for any inconvenience you have experienced. To help us better understand the issues you're encountering with the LMS and SCORM package completion tracking, we kindly request that you record a video demonstration using Loom or a similar screen recording tool.

Recording a video would greatly assist our technical team in visualizing the problems you're facing and provide us with valuable insights into the issues. Once you have recorded the video, please submit a support ticket and attach the video to it.

Here are the steps to follow:

1. Record a Video: Use Loom or any preferred screen recording tool to capture the issues you're encountering while using our LMS. Walk us through the steps you're taking and highlight any error messages or unexpected behaviors.

2. Submit a Support Ticket: Visit our support portal and create a new ticket. Provide a brief description of the issues you're facing and include the video link in your ticket submission.

3. Video Link: When submitting the ticket, you can include the link to the recorded video. This will allow our support team to access the video directly and review the concerns you've raised.

By following these steps, you'll enable us to gain a clear understanding of the challenges you're experiencing. Our technical team will then be able to analyze the video and provide you with a more accurate and effective solution.

We truly appreciate your cooperation and willingness to help us diagnose and resolve these issues. If you have any additional questions or need further assistance, please don't hesitate to reach out. We are here to support you every step of the way.

Thank you for your understanding, and we look forward to receiving your video demonstration.

Best regards,
GoPlus Team