Q: I need help with upgrade!
I bought Tier 1 earlier this year and was looking to upgrade to Tier 2. However, I cannot login to my account. I also tried doing a password reset, but I'm getting an "invalid email" message. Please advise. I have sent a separate message to your support email address with the email I used to register my Tier 1 account. Looking forward to your soonest reply. Thank you :-)
Aishwarya_GoZen
Dec 11, 2024A: Hi, please ensure the email used for registration is correct.
If the issue persists, kindly share your registered email with our live chat support team or email us again at team@gozen.io. We’ll help resolve the login issue and assist with upgrading to Tier 2 promptly.
AppMeister
Verified purchaser
Hello! I just sent you reply email to team@gozen.io. Hope you can resolve promptly :-) Thank you.
Hi! Could you please share the email address you used to send the query? This will help us track it quickly and provide you with a prompt resolution. Thank you!
Verified purchaser
Hello! I just replied :-)
We’ve received your email at team@gozen.io and will resolve your issue promptly.
For further communication, you can continue using team@gozen.io or reach us via live chat.
We have resolved your issue.
Please check your email at team@gozen.io for further details.
Verified purchaser
The issue is not resolved. Please refer to my follow up email. Thank you.