I want to express my disappointment with how AppSumo has handled communicating this issue to customers.

Unlike previous incidents, such as with the Yapper app, where customers were promptly notified by email, this time no direct communication was sent to inform purchasers about the problems with GoZen’s service or the limited refund window.

Based on the question posted by Digital007 on Jan 4th 2026, it seems I was not the only one that did not get the email.

Most customers reasonably expect that once they make a purchase, they will be informed promptly if any issues arise—especially when it impacts access to a tool they rely on.

It is not realistic to expect every customer to continuously check the deal page or sales page for updates after their purchase, particularly after months have passed.

This lack of proactive communication effectively left many users unaware of the problem until it was too late to request a refund.

Furthermore, the statement that “GoZen has been unwilling to cooperate with us” feels one-sided when it seems AppSumo has also fallen short in cooperating with your own customers by not providing timely updates or guidance.

Moving forward, I hope AppSumo seriously considers improving its communication strategy for such cases to ensure customers are kept fully informed and supported, as this is critical for maintaining trust in your platform.