Needs better onboarding.
I started using Gogen Growth, hoping it would help me combine my cold emailing and newsletter in one place. But, it's been quite a struggle.
First off, onboarding was rough, it does not have a guided product tour on the platfrom. They have two main features: outreach and smart campaigns. But it was hard to figure out what's cold emailing vs newsletter. This made the beginning confusing.
Then, when I tried to add a signup form to our website, it got even more complicated. I had to get scripts from two different places to embed. It took me three days to figure this out because the instructions weren't clear.
In short, Gogen Growth has some cool ideas, but using it has been hard. The instructions need to be clearer, and it shouldn't be so tricky to set things up. Also, faster help from their team would make a big difference.
Ram_GoZen
May 16, 2024Hi, we have 4 avenues for on-boarding,
1) The product tour that automatically kicks in once you login. Please check: https://postimg.cc/tY2CBPCn
2) You can attend our on-boarding webinar every Thursday.
3) We have clear documentation: https://docs.gozen.io/docs/getting-started/gozen-growth
4) GoZen Growth Personalized on-boarding with our customer success team: https://calendly.com/gozenteam?
5) Clearly canned videos: https://www.youtube.com/watch?v=kT4KynOg7co&t=508s
Have you tried all these on-boarding mecanisms, before leaving this review? Thanks :)