GoZen Testimonials Reviews

UI and usability of Testimonial is good and easy but it has several bugs. I've only been using it for a few days and these are the ones I found:
- Wall of Love doesn't save any changes
- Wall of Love layout is out of alignment
- Bought tier 2, but can still see the branding. This is a consistent issue across Testimonials and Forms. It's extremely frustrating, especially after you've paid to have it removed.
- Getting an error when I try to import info from Capterra. G2 seemed to work ok

This product, combined with other GoZen products is your answer to growth and responsiveness for your company. I was shown a product demo by Ashwin, and he gave me very clear direction for my business needs. I highly recommend GoZen for your business. I am a small solopreneur and I need all the help I can to automate aspects of my business that just eat up time. I know as a business owner, you have to balance your time working ON your business as well as work IN your business. GoZen had the perfect mix of solutions for my business.

I was looking for a tool to record video testimonials, and GoZen Testimonials is amazing. The support team is very helpful. I had an issue setting up my testimonial page, but Ashwin Siddarth quickly helped me fix it, and I’m really happy with their fast response.

There are a few bugs since it’s a new product, but that’s expected. It’s a simple and effective way to collect video testimonials, and there’s nothing like it out there.

I highly recommend this product!

I have used other platforms that help with testimonials, some good some not so good, and when I saw GoZen, I thought let’s give it a try - it looked really good.

First impressions of the UI were great, however, when I bought over a week ago it simply did not work. Importing of reviews did not work, manually adding them did not work etc.

I contacted support and they were responsive, and slowly but surely they started to get things working (honestly this was not ready for release when they released it)

The support team have been back and forth with me trying to solve the issues and I think that they now have a product that works at 80% capacity.
I have successfully imported Google reviews, created a wall of love, used the AI generated case study etc
Samples below
https://testimonial.gozen.io/wall-of-love/bf266743-32d6-4798-96e9-7e14203dd560

https://testimonial.gozen.io/case-study/209cf54a-abcc-4cad-a0ca-fef667476d91

However I have found that when importing reviews it gives you both the english and Spanish translation (it does not seem to pick just one language which is a pain) and deleting reviews is a bit hit and miss

I am giving this 3 tacos because it has a lot of potential but is still not 100% ready for market release.

They have so much potential here if they were just to fix things and get it right it would be great.

If you've ever used Senja, then you know what this is. The interface, the features, the look, it's a Senja clone. I mean, it's so much like Senja that they even have a spin the wheel feature for people who submit testimonials to win prizes.

But that's not a complaint. Not even close.

It's HOPE!

I truly hope that this product can fix the many issues it faces.

But...

The customer service completely sucks!

So, you're basically forced to have to buy this and hope for the best because they ain't coming to fix any specific issues you might have. At least not in any timely manner. And if you don't believe me you can see that they have a lot of complaints in this regard.

My experience was that I couldn't even create my account (something others expressed also). So, when I submitted a question through AppSumo they told me to chat with their bot on their website.

I did.

It was dumb and completely useless.

Luckily! It was able to forward me to an agent that took almost a week to reply to my question WITH A QUESTION that made it seem like he wasn't even aware I had asked a question.

Then I went back on AppSumo to ask a question again, only this time to be given their email.

Progress, people!

They even let me book an appointment for a virtual call a couple days later so we could get to the bottom of things.

The only problem...

When the appointment time came I was there and nobody else showed up. As a matter of fact, they never even emailed me to say sorry.

So, I left them a one taco review, which was promptly rejected for violating a rule that doesn't allow reviews when you haven't technically used the product. Even if you do everything within your power to do so. (I guess reviewing businesses, rather than products, isn't useful to others).

Well, as things stand now, I have used the product and here's how that went...

I created my account. Messed with the interface. Created a campaign. And even tried out leaving a testimonial. The issue... when clicking the record button (both when leaving a review and leaving instructions for the reviewee) the clock ticks down just like they do in the movies. You know...

3...

2...

1...

And nothing.

The bomb doesn't go off and the clock still reads "1". Except, in this particular case, you get teased that you're going to be able to record a video but nothing happens.

I'M SITTING ON THIS ONE THOUGH.

I really hope and pray that this tool will come into it's own because this would be absolutely amazing. I almost feel like giving it 5 tacos just to get others on board, but I cant bring myself to do that based on all that I've experienced and it's just downright unethical.

Seriously, though. Senja is amazing, but it's like $30/month to get all the features this has. If these guys can get it together, this is an absolute steal.

If they can get it together, I vow to leave 5 tacos. Hell, I'll buy these guys some tacos.

You got this GoZen!!! I rooting for you guys!