3.5
Taco ratings
Customers appreciate GoZen Testimonials for its smooth onboarding, great UX, and responsive support. The platform effectively imports reviews from various sources and offers a user-friendly interface. However, some users faced issues with importing and managing testimonials, and experienced delays in customer support. Despite these minor drawbacks, GoZen Testimonials is a solid buy for those in need of a social proof platform. With a 60-day money-back guarantee, it's worth giving it a try.
AI-powered summary of customer reviews
Verified purchaser
Video Testimonials Matter
As a marketing agency, I've had the chance to connect with hundreds of businesses, and I noticed something interesting lately. People are starting to trust written testimonials less and less. Why? Well, because less than reputable marketers will fluff their sites with fake testimonials, and people are starting to sniff it out.
So, I've been on the hunt for smooth and seamless video testimonial platform. Video testimonials have 10/10 authenticity and credibility because it shows your audience behind the curtain a bit better.
While it is early, so far GoZen Testimonials is fitting the bill. The customization is great, and the application has been positive. If you're needing a video testimonial retrieval platform, this one is worth a try.
Aishwarya_GoZen
Dec 21, 2024Hi, thanks much for the review : )
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Verified purchaser
Promising Start with Room for Growth
My early experience with Gozen Testimonials has been positive overall. The platform offers the core functionality I need to collect and manage testimonials effectively, and the user interface is intuitive and easy to navigate. Setting up testimonial forms was straightforward, which made the onboarding process relatively smooth.
I found the case study feature particularly promising—it seems like a helpful tool for presenting more detailed client success stories. I also appreciated the ability to import testimonials from other platforms, which is a useful feature for consolidating feedback.
That said, it’s clear that Gozen Testimonials is a new service still in its early stages of development. While it covers the basics well, there’s room for improvement and refinement in certain areas. I hope to see ongoing enhancements as the service evolves to address potential gaps and expand its capabilities.
Overall, I’m optimistic about its potential and look forward to seeing how it grows over time.
Aishwarya_GoZen
Dec 23, 2024Hi, Thanks for the review : )
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Verified purchaser
Promising - but has a lot of bugs
This definitely has a lot of promise, but there are a lot of bugs and customer support has been overall slow to respond. My guess is they're a bit inundated at the moment with this deal live so trying to give them a little grace—but it is frustrating to not have answers.
I started adding some testimonials manually and then imported from another platform. Unfotunately, as I was importing testimonials, other ones disappeared. It's as if it's only storing a max number of testimonials even though there's no limit on text testimonials.
I'm also having difficulty with wall of love, widgets, and embeds. None of that is working properly. Styling doesn't save, it's not showing me all testimonials to choose from for the wall of love, and embed code doesn't appear after saving the widgets. I tried to just embed an Individual review instead but that didn't work either.
I do have the form linked at the end of a couple of my courses - fingers crossed I don't lose any submitted reviews. 🤞
Here's to hoping they fix these bugs soon.
Aishwarya_GoZen
Dec 10, 2024Hi Jessica, We’re currently managing a high volume of support tickets, which has caused some delays. However, the bugs you mentioned have been fixed—please check them out.
Additionally, we’ve already emailed you with assistance regarding this.
Let us know if you need further help! Thank you.
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Verified purchaser
Lots of potential but also lots of bugs.
UI and usability of Testimonial is good and easy but it has several bugs. I've only been using it for a few days and these are the ones I found:
- Wall of Love doesn't save any changes
- Wall of Love layout is out of alignment
- Bought tier 2, but can still see the branding. This is a consistent issue across Testimonials and Forms. It's extremely frustrating, especially after you've paid to have it removed.
- Getting an error when I try to import info from Capterra. G2 seemed to work ok
Aishwarya_GoZen
Nov 29, 2024Hi
1. Wall of Love doesn't save changes: Changes are auto-saved; there is no need to manually save.
2. Wall of Love layout out of alignment: Please share a screenshot of the issue. It works perfectly on our end, or please reach out to live chat support for assistance.
3. Branding issue on Tier 2: Tier 2 only removes testimonial branding. For loading branding, it starts from Tier 3. Could you...
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Verified purchaser
Fantastic Product
This product, combined with other GoZen products is your answer to growth and responsiveness for your company. I was shown a product demo by Ashwin, and he gave me very clear direction for my business needs. I highly recommend GoZen for your business. I am a small solopreneur and I need all the help I can to automate aspects of my business that just eat up time. I know as a business owner, you have to balance your time working ON your business as well as work IN your business. GoZen had the perfect mix of solutions for my business.
Aishwarya_GoZen
Nov 25, 2024Hi, thanks much for the review!
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