Q: Is GrabSign lifetime through AppSumo still being supported?
I've been very happy with GrabSign & the lifetime deal through AppSumo (purchased March 2023). I don’t send contracts often, so it’s been working great.
However, I couldn’t log in on 7/28 or 7/29/25 despite many tries. I tried to contact Grabsign support via their contact form & email - no reply. I was finally able to log in on 7/30 & sent my contract.
I usually get an email when a contract is signed, but not this time. On 8/4, I almost emailed my client to ask, only to find once I logged in to double check that they’d signed it within an hour. 😞
If I’d known the service had changed & I needed to log in to check, I would have. I emailed support again but still no response, not even an auto-reply.
Since I can't seem to get in contact with GrabSign I thought I'd ask here - does anyone know if GrabSign lifetime is still being supported?
vivian64
Verified purchaser
Same. I logged in 8/13/25 and created a doc signing. When I tried to login later to check the tracking, the screen kept prompting for login email/pw. I tried again 12 hours later and still can’t get past the login screen. The system did send a reset pw when I tried that.
This is the first time it’s happened. Any idea on what’s going on at grabsign?
todd99Verified purchaser
Same problem. last night it kept refreshing the login screen. I filled out the contact form on their contact page with no response. today the site won't even load. it did once with same issue as the night before and I tried the contact form again but it wouldn't work either. Now 3:15 and the site won't load. I emailed support@grabsign.com but no response.
eloise3I can't even load the page and log in, I've never had this problem before it used to work well