Q: Is GrabSign lifetime through AppSumo still being supported?
I've been very happy with GrabSign & the lifetime deal through AppSumo (purchased March 2023). I don’t send contracts often, so it’s been working great.
However, I couldn’t log in on 7/28 or 7/29/25 despite many tries. I tried to contact Grabsign support via their contact form & email - no reply. I was finally able to log in on 7/30 & sent my contract.
I usually get an email when a contract is signed, but not this time. On 8/4, I almost emailed my client to ask, only to find once I logged in to double check that they’d signed it within an hour. 😞
If I’d known the service had changed & I needed to log in to check, I would have. I emailed support again but still no response, not even an auto-reply.
Since I can't seem to get in contact with GrabSign I thought I'd ask here - does anyone know if GrabSign lifetime is still being supported?
vivian64
Verified purchaser
Same. I logged in 8/13/25 and created a doc signing. When I tried to login later to check the tracking, the screen kept prompting for login email/pw. I tried again 12 hours later and still can’t get past the login screen. The system did send a reset pw when I tried that.
This is the first time it’s happened. Any idea on what’s going on at grabsign?
todd99Verified purchaser
Same problem. last night it kept refreshing the login screen. I filled out the contact form on their contact page with no response. today the site won't even load. it did once with same issue as the night before and I tried the contact form again but it wouldn't work either. Now 3:15 and the site won't load. I emailed support@grabsign.com but no response.
eloise3I can't even load the page and log in, I've never had this problem before it used to work well
twobadtouristsVerified purchaser
same problem. Sept 16 and 17, 2025. One day website is down. The next its up but I can't login.