Q: What is the best channel to ask for help?
I bought a couple of licenses two weeks ago and struggle to get it done using standard installation (WP works fine). I sent 3-4 e-mails to support email of ne portal over the last 8-10 days - no reply yet. Can somebody help? I really love Gravitec but will need to ask for refund if I can't get it to work. Thanks a lot!
Illia_Rudiuk_Gravitec
May 21, 2024A: Hello,
We see that you wrote to support@gravitec.net twice - on 09 May and 11 May.
This channel is the best way to contact our technical support team and get help.
Both emails were promptly replied to with technical support comments:
👉 The first email was answered within 15 minutes, on the same day 09 May -> 🔗https://prnt.sc/txwDJdUzSvNM🔗
👉 We also responded to the second email with explanations and screenshots on Monday 13 May -> 🔗https://prnt.sc/YXkXPoYjKrej🔗
Did you not receive our emails? Maybe they are in the SPAM folder? This sometimes happens due to the security settings of various email services, please check it.