I had high hopes for this product when I purchased six licenses several months ago, intending to use it when the time was right. Unfortunately, when that time came, the experience fell far short of expectations.

Upon implementing the code via Google Tag Manager (GTM), as instructed in the documentation, I encountered a significant issue. In Chrome, the implementation triggered a security warning: "The site that you just tried to visit looks fake. Attackers sometimes mimic sites by making small, hard-to-see changes to the URL." This understandably raised concerns about the potential impact on my customers.

When I reached out to support, the initial response was that they couldn’t see the code in my site header and suggested I change the security settings in my Chrome browser. This response was baffling—not only because browser settings are beyond my control as a site owner but also because it failed to address the root cause of the issue. I had clearly stated that the code was implemented through GTM, but this seemed to be overlooked, possibly due to a language barrier.

After further communication, I pointed out that the issue stemmed from the subdomain provided by Gravitec being too similar to my domain, which was likely triggering the Chrome warning. The proposed solution? To put the code directly into my site header—something that contradicted their own documentation, which explicitly states that GTM implementation is supported.

The back-and-forth was exhausting and unproductive, leaving me feeling like I was going in circles. Despite my efforts to find a resolution, it became clear that this product was more hassle than it was worth. In the end, I wrote off the money I spent and opted for a different solution that works without compromising customer trust or causing unnecessary friction.

I cannot recommend this product, especially for those who rely on clear documentation and effective customer support. The experience was disappointing from start to finish.