A: Thank you for raising these concerns — I want to clarify a few things directly:

Credits & Fixes
Even if the system shows credits being charged for a fix, those charges are reversed automatically if the fix doesn’t actually go through. If you’re seeing cases where that didn’t happen, please share the specific examples with us so we can investigate deeper. For context, build failures or incomplete builds do not consume credits.

Support / Ticketing
You’re right — today support is mainly through email, but we’ve already set up a proper community + ticketing system on Discourse. It’s not public yet but will be going live in the next few days at community.questera.com, where you’ll be able to track issues more transparently.

Human Support
While the AI helps with first-line replies, we do have two team members actively monitoring and responding in the support chat. If we missed your query, that’s on us — apologies for that, and I’ll double-check internally.

Ethical Charging & Reliability
We absolutely agree that it’s critical to ensure credits are charged fairly. The AI sometimes over-commits (e.g., saying a login was set up when it wasn’t). That’s why we’re working on product improvements like PM mode and workflow safeguards so bigger builds get broken down into reliable steps. We’ll also be releasing more templates, guides, and eventually a prompt marketplace so it’s easier to get consistent results without spending extra credits on retries.

We’re making the system more stable day by day, but I completely hear your frustration if you’ve spent time and credits without seeing the result you expected. Please send me the details of the specific cases, and I’ll make sure they’re reviewed and credits are corrected if needed.