Can't login to my new account !!!

Question

just bought tier3, signed up with my yahoo email, logged in ok and now I can't log back in !! I don't receive the email with code.
I've signed up for a free account with my gmail so that I can report the problem, used the chat support who said that support will get in touch, but yet to receive a response!!
I've found here a contact email: shubham@questera.ai
Can you confirm this is the correct email to contact support? thanks.
email sent anyway with my details, hope to hear from them soon?

Shubham_Questera · Answer

Hey! Yes, that\u0027s the correct support email—shubham@questera.ai.\u000a\u000aReally sorry you\u0027re experiencing trouble logging in. We\u0027ve found our current OTP provider is having issues delivering emails reliably, especially to some domains. We\u0027re actively working to switch providers for better reliability.\u000a\u000aJust email me in the mean time and we will get you the right help asap. \u000a\u000aThanks for your patience!

alisa01 · Answer

I can\u0027t even find the login to log back in again .... what is it?

alisa01 · Answer

Is there a team here???? hello?

alisa01 · Answer

If you want to iterate from users maybe you need to respond to them :)

alisa01 · Answer

I would not be here if any one responded to me on any of the other options I have. When I bought Lutra.ai, I put in a suport ticket and the founder was there.  Maybe you want to communicate with the people who are paying you to use your tecnology??????

Greta

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