Q: Users vs Clients
You start offering clients on Tier 3.
What are the differences between users and clients?
Can I use users to deliver service for my clients?
Why on Tier 3 you give 5 users but only 3 clients?
Rayan_GrowerAi
Apr 15, 2025A: Hi danielagustianus,
Yes, clients are included in Tier 3, and you'll be able to onboard up to 3 clients on that tier.
So what’s the difference between users and clients?
- Users are the people inside your team — they’re the ones using the platform to manage, create, and optimize marketing campaigns. Think of them as your marketers, strategists, analysts, or even account managers.
- Clients, on the other hand, represent the businesses you’re delivering marketing services to. Each client has their own dedicated workspace inside the platform — including campaigns, data, assets, reports, and personas.
Can I use users to deliver service to clients?
- Absolutely! That’s exactly how it’s designed.
- You can assign your users (team members) to work across different clients. For example, a strategist might be working across 2 of your clients at the same time — planning, executing, and analyzing campaigns within each client’s dedicated area in the platform.
How much does additional user and client cost?
Hello,
Thanks for reaching out!
At the moment, add-ons like additional users, clients, or connectors aren’t officially included in the current LTD deals. However, we’d love to better understand your needs and see what we can do for you.
Could you let us know how many users, clients, or connections you're looking to add. Once we have a bit more context, we’ll do our best to find a flexible solution