I’ve been utilizing this application for the past month and I must say, it’s quite impressive. However, I’ve noticed that it’s not available for iOS and Android platforms. I’m hopeful that they’ll introduce these versions soon.
Over the past week, I’ve encountered an issue where the app slows down upon connecting it to Windows, and subsequently displays an error labeled “unknown error occurred while doing the HTTp call. another error : Error when requesting data from the back-end. exception of type guardey. service. Graphql. graphqlcallexception was thown”. I trust that this will be rectified shortly.
Additionally, there’s another concern. The support options within the Windows software, specifically the email and call icons, are unresponsive. Is the only method of contacting support through their website to obtain their email address? It would be much more convenient if these features were functional within the app itself.
Founder Team
Rudwan_Guardey
May 9, 2024
Dear allenmooni,
Thank you for the review!
Glad to hear that you have been using our cyber security solution for the past month, and we appreciate the kind words. We also truly appreciate the feedback that you have! Receiving feedback of our user base and processing the feedback allows us to fine-tune our product and make it the best possible product that we are able to offer.
Releasing a mobile app (for both iOS and Android) are both on our backlog. We hope to release the app for these platforms in the upcoming year. More information regarding our planned features and other plans can be found on our public roadmap: https://gizmocybergroup.notion.site/Public-Roadmap-Guardey-ef4445badfb94e2f9976e637a6bc178e.
The error messages that you received should not be included in the app, as you already mentioned, this needs to be rectified shortly. Also, the user experience regarding contacting our support via the Windows app should not be unresponsive. Could you provide us more information (via screenshots and/or videos) regarding this? You can contact our support via: support@guardey.com. Once received, we will be able to investigate the situation and come up with a solution as fast as possible.
A fantastic addition to our corporate need. We have been using various solutions and it's a mess with various issues from slow access to multiple platforms not being supported. Each user was using their own VPN as the result.
We are happy to have found Guardey. It is perfect with alarm feature.
Support is on point and very timely. They have been very patience even though it was my lack of understanding the products, which led to many back and forth. This one deserve a 7 stars.
The multiple admins is a great bonus. Keep up the good work, Team Guardey.
Founder Team
Virgil_Guardey
Jun 5, 2024
Hi,
Thank you very much for your review and feedback. Good to hear that you are satisfied with Guardey.
We have also replied to your question, my colleague Guido replied with the information that is listed below. If you were still not able to add any team members, feel free to send us a message via our support.
Inviting a colleague to also use Guardey is only possible if you have admin rights.
Step 1: Go to my.guardey.com and log in Step 2: Go to "My organization" in the menu Step 3: Click on the "+" icon at the top right. Step 4: A pop-up will appear. Enter the email address of the user you want to invite and click enter. Step 5: Select the correct team to which you want to invite the user Step 6: Click Send Invitation. Your added colleague will receive an email to create an account.
Do you want to invite more than 8 users at the same time? Then use our .CSV uploader.
First download the template via this pop-up and fill it in. Then upload the .CSV file and the users will all be added.
If we can do anything else for you, please let us know. You can contact us directly at support@guardey.com for further assistance.
Awesome and solid VPN. Don't need other stuff actually, but I'll also try cybersecurity features soon
Founder Team
Rudwan_Guardey
May 9, 2024
Hi artur40,
Thank you for the review! We are glad to hear that you enjoy the use of our product!
We most definitely recommend the use of our other cybersecurity features as well, aside from the VPN. The threats in today's world are increasing day by day, via our training, we hope to raise the awareness for all users! This is something that can not be solved by (only) using a VPN.
If you have any other questions, or suggestions, feel free to let us know!
Simple, Quick and Efficient with a Promising Future
Guardey, along with Cloudflare, provides a fast and reliable data defense. Their speedy VPN and helpful customer service are impressive. Best of all, it’s easy to set up.
While it’s still in the early stages, Guardey shows great promise for data protection and privacy-friendly employee monitoring.
A suggestion for improvement - admins could use an option to check employee alerts and set network access rules. This would make Guardey even more effective.
All in all, Guardey is a solid choice with plenty of room to grow.
Founder Team
Joeri_Watering
May 9, 2024
Hi GN, thanks for your great review! Really appreciated and glad to hear your feedback.
Regarding the possibility of checking employee's alerts, this is already possible. If you contact us on support@guardey.com, we will help you where to find it. Therewith, I would love to hear your thoughts about the network access rules, so we can take this into account when further developing Guardey.
So been using for about a week. The VPN part is solid as expected and that alone is worth the investment. The gamification to me at least is ok but not great. You get asked questions with no prior training and if you get it right you get points and or fictitious money for no reason I.E. you cannot do anything with it I don’t think? If you get it wrong then you sometimes lose points which is stupid as they just expect you to know every answer without the training so losing points is demotivating and makes you want to stop. It needs the training first then the test or it’s kind of pointless. I understand what they are trying to do and maybe it will get better in time.
Founder Team
Virgil_Guardey
May 9, 2024
Hi,
Thank you very much for your review and feedback. Good to hear that you are satisfied with Guardey and that the VPN part works well! As far as gamification is concerned, this is indeed the starting point where we are now and we will continue to expand and develop this better and better and all feedback is very welcome. I'm going to pass this on to the Guardey team.
Verified purchaser
Good app
Happy With this app, enjoying the gamification and helpful alerts. The app just works.
Virgil_Guardey
Jun 5, 2024Hi,
Thank you very much for your review and feedback. Good to hear that you are satisfied with Guardey.
Thank you for the review.
We appreciate it! :-)
Kind regards,
Virgil
Share Guardey
Verified purchaser
Overall nice
I’ve been utilizing this application for the past month and I must say, it’s quite impressive. However, I’ve noticed that it’s not available for iOS and Android platforms. I’m hopeful that they’ll introduce these versions soon.
Over the past week, I’ve encountered an issue where the app slows down upon connecting it to Windows, and subsequently displays an error labeled “unknown error occurred while doing the HTTp call.
another error : Error when requesting data from the back-end. exception of type guardey. service. Graphql. graphqlcallexception was thown”. I trust that this will be rectified shortly.
Additionally, there’s another concern. The support options within the Windows software, specifically the email and call icons, are unresponsive. Is the only method of contacting support through their website to obtain their email address? It would be much more convenient if these features were functional within the app itself.
Rudwan_Guardey
May 9, 2024Dear allenmooni,
Thank you for the review!
Glad to hear that you have been using our cyber security solution for the past month, and we appreciate the kind words.
We also truly appreciate the feedback that you have! Receiving feedback of our user base and processing the feedback allows us to fine-tune our product and make it the best possible product that we are able to offer.
Releasing a mobile app (for both iOS and Android) are both on our backlog. We hope to release the app for these platforms in the upcoming year. More information regarding our planned features and other plans can be found on our public roadmap: https://gizmocybergroup.notion.site/Public-Roadmap-Guardey-ef4445badfb94e2f9976e637a6bc178e.
The error messages that you received should not be included in the app, as you already mentioned, this needs to be rectified shortly. Also, the user experience regarding contacting our support via the Windows app should not be unresponsive. Could you provide us more information (via screenshots and/or videos) regarding this? You can contact our support via: support@guardey.com. Once received, we will be able to investigate the situation and come up with a solution as fast as possible.
Kind regards,
Rudwan
Share Guardey
Verified purchaser
Perfect. Just in time
A fantastic addition to our corporate need. We have been using various solutions and it's a mess with various issues from slow access to multiple platforms not being supported. Each user was using their own VPN as the result.
We are happy to have found Guardey. It is perfect with alarm feature.
Support is on point and very timely. They have been very patience even though it was my lack of understanding the products, which led to many back and forth. This one deserve a 7 stars.
The multiple admins is a great bonus. Keep up the good work, Team Guardey.
Virgil_Guardey
Jun 5, 2024Hi,
Thank you very much for your review and feedback. Good to hear that you are satisfied with Guardey.
Thank you for the review.
We appreciate it! :-)
Kind regards,
Virgil
Share Guardey
Verified purchaser
Unable to Add Team Member
Unable to Add Team Member
Rudwan_Guardey
May 9, 2024Hi MitchG,
Thank you for the review.
We have also replied to your question, my colleague Guido replied with the information that is listed below. If you were still not able to add any team members, feel free to send us a message via our support.
Inviting a colleague to also use Guardey is only possible if you have admin rights.
Step 1:
Go to my.guardey.com and log in
Step 2:
Go to "My organization" in the menu
Step 3:
Click on the "+" icon at the top right.
Step 4:
A pop-up will appear. Enter the email address of the user you want to invite and click enter.
Step 5:
Select the correct team to which you want to invite the user
Step 6:
Click Send Invitation. Your added colleague will receive an email to create an account.
Do you want to invite more than 8 users at the same time? Then use our .CSV uploader.
First download the template via this pop-up and fill it in. Then upload the .CSV file and the users will all be added.
If we can do anything else for you, please let us know. You can contact us directly at support@guardey.com for further assistance.
Kind regards,
Rudwan
Share Guardey
Verified purchaser
Cool & Serious VPN
Awesome and solid VPN. Don't need other stuff actually, but I'll also try cybersecurity features soon
Rudwan_Guardey
May 9, 2024Hi artur40,
Thank you for the review!
We are glad to hear that you enjoy the use of our product!
We most definitely recommend the use of our other cybersecurity features as well, aside from the VPN. The threats in today's world are increasing day by day, via our training, we hope to raise the awareness for all users! This is something that can not be solved by (only) using a VPN.
If you have any other questions, or suggestions, feel free to let us know!
Kind regards,
Rudwan
Share Guardey
Verified purchaser
Simple, Quick and Efficient with a Promising Future
Guardey, along with Cloudflare, provides a fast and reliable data defense. Their speedy VPN and helpful customer service are impressive. Best of all, it’s easy to set up.
While it’s still in the early stages, Guardey shows great promise for data protection and privacy-friendly employee monitoring.
A suggestion for improvement - admins could use an option to check employee alerts and set network access rules. This would make Guardey even more effective.
All in all, Guardey is a solid choice with plenty of room to grow.
Joeri_Watering
May 9, 2024Hi GN, thanks for your great review! Really appreciated and glad to hear your feedback.
Regarding the possibility of checking employee's alerts, this is already possible. If you contact us on support@guardey.com, we will help you where to find it. Therewith, I would love to hear your thoughts about the network access rules, so we can take this into account when further developing Guardey.
Thanks again for your review!
Share Guardey
Verified purchaser
It’s still worth it
So been using for about a week. The VPN part is solid as expected and that alone is worth the investment. The gamification to me at least is ok but not great. You get asked questions with no prior training and if you get it right you get points and or fictitious money for no reason I.E. you cannot do anything with it I don’t think? If you get it wrong then you sometimes lose points which is stupid as they just expect you to know every answer without the training so losing points is demotivating and makes you want to stop. It needs the training first then the test or it’s kind of pointless. I understand what they are trying to do and maybe it will get better in time.
Virgil_Guardey
May 9, 2024Hi,
Thank you very much for your review and feedback. Good to hear that you are satisfied with Guardey and that the VPN part works well! As far as gamification is concerned, this is indeed the starting point where we are now and we will continue to expand and develop this better and better and all feedback is very welcome. I'm going to pass this on to the Guardey team.
Thank you for the review.
We appreciate it! :-)
Kind regards,
Virgil
Share Guardey