Verified purchaser
too many bugs
I could not invite additional users (I had Tier 2) or create a Help Center. I had a long discussion with support about that, and they told me I should delete my account and recreate it. I did that, and after that I had even more issues - I could not create a Team and was stuck in the Welcome Screen. Support created the Team manually for me which at least allowed me to log in to the app again, but I still could not invite other users or create a Help Desk. Could be a nice application if it would work. I refunded at this point.
Shri_Vatz
May 9, 2024Thank you for taking the time to share your experience, and we're truly sorry for the inconvenience you've faced. We understand how frustrating this must have been for you, especially after following the steps recommended by our support team.
Please know that the issues you encountered are not typical of our service. We are actively investigating to find the root cause of this one-off issue to ensure they don't recur. Our goal is to provide a seamless experience for all our users, and it's clear we fell short in your case.
While we're saddened to hear about your decision to refund, we appreciate your feedback as it helps us improve. Should you ever consider giving us another chance in the future, we're committed to making sure your experience is nothing but positive.