Q: Hooooold up. Is this right?!
So I bought Tier 6. I log in and I have 20,000 hours of video. I got to get a CNAME and it asks me to upgrade to the Growth Plan. So I check and my plan is still mapped to the "Free" plan. The answers here on AppSumo say it should be mapped to "Growth" with additional benefits of the Business plan.
I figured it was an oversight so I contacted support and the AI chatbot says:
"Remember that AppSumo plans are specifically for our Image product. If you're looking at Video features, you'll need a separate subscription."
Is this just a bad AI answer? Or is this correct that I just spent $800 on an image optimization CND that has 20,000 hours of video I can't use? What's going on here? Thanks
Nisha_Gumlet
Dec 7, 2024A: Hey there,
If you’ve purchased Tier 6, it is mapped to the Video Growth Plan with Business benefits. Please reach out to our support team regarding the mapping, and they’ll fix this for you right away. Apologies for the wrong info you received via the AI Chatbot.
Also, did you know we have a rewards program? You can claim a free CNAME through this— https://www.notion.so/gumlet/Gumlet-Black-Friday-Sale-Rewards-14274d8566678088a3b9e682863ed241
I hope this helps!