j45Q: Wordpress Video player compatibility
Hi,
we are currently testing Gumlet to replace the current service we have for our wordpress site.
We have a module there that is specifically for online summits, and it seems, that
- the HLS links are not accepted by the player
- the MP4 links are accepted, but for some strange reason, the whole template is entirely destroyed when implementing the MP4 link
Any ideas?
We would really like to be able to switch to Gumlet. We need to figure that out within the refund window, otherwise we´ll need to unfortunately refund.
Anshul_Bansal_Gumlet
Dec 9, 2025A: Hi j45, we have a WordPress plugin when installed can be used directly with shortcode or Gumlet block.
But if you still want to use the player, can you tell me which player you are using? Because if MP4 is used, Gumlet has no say in how the player use it. MP4 file is similar to any MP4 file with optimised version of uploaded video and CDN inbuilt.
Verified purchaser
Hi, thanks for the response.
To clarify our setup:
We can't use Gumlet’s WordPress plugin or Gumlet block.
We are using a third party WordPress plugin for online summits which has its own video player and layout system. This plugin only provides a video URL placeholder field, where we can paste either:
an MP4 file URL, or
an HLS .m3u8 URL
We are not able to change or configure the player its
Hi, you can have multiple options with Gumlet. You get .m3u8, .mp4, .mpd.
Verified purchaser
We are not able to configure or change the video player itself in any way.
The main issue we’re facing is that on mobile devices, the video does not play when users tap the thumbnail. This behavior is what we were expecting to work, but it’s currently not working with Gumlet URLs (both MP4 and HLS) in this setup.
Because we can’t control the player,
You can share URL to the page with a temp access credentials, so that our team can verify the issue.
You can send the details on chat support from your Gumlet dashboard.