Q: A couple of questions please.
1.) I wanted to check out your demo site, because I kept seeing complaints about embedded videos not playing in the Gurucan app. And it looks like that is the case. The videos work on my laptop but not on my phone.
Am I missing something?
Am I supposed to do something so they are videos instead of still shots?
Are ther plans to fix this?
And a different issue:
2.) What happens when a customer buys a course on Gurucan from me and another from someone else.
I had a heck of a time trying to get to your fatbusters demo course because I already have a Gurucan account.
The system seemed to be confused, presumably because I used the same email for both. I finally ended up on the fatbusters page, but there was a lot of password change requests and codes involved.
Are you planning to fix this? I have probably 20 courses in my Kajabi account, and I don't ever remember encountering this issue.
Thanks,
Sherri
Tim_Gurucan
May 14, 2024A: Hey, Sherris
1. It depends what hosting you use. Some of them work ok, some of them doesn't. Vimeo, Wistia, YT works fine.
HTML embed is an web technology. And our app is native technology.
2. the students will need to sign out from one school and sign in to another one.
Yeah, we want to change password to magic link In nearest future.
I used the wrong terminology in my question. Apologies.
Instead of embedded YouTube video, I believe I should have said YouTube link.
Still, the videos in your demo site #fatbusters show up as still photos in the app on my iPhone, and not videos.
And I assume you would have built it correctly.
??
Hey, Sherris.
It may be a bug or bad video files.
Could you please send a screenshot of this to our Customer support, they will create a ticket for devs to fix it.
I was all set to go on GuruCan and saw your questions/comments. THANK YOU.
Yes it is true that when you login to the demo on the app, none of the Videos play. In fact it IS only a thumbnail. If there are issues with the app being only native as you say, why would you have built this sample/demo site out using html embed code?
So if you want your videos to play on the app you should never use html embed code but vimeo or youtube instead?
Yeah, the best option is to use Vimeo or YT.
Demo school work fine on my device.