I’ve been using Gurucan for a while now and had high hopes for scaling my certification programme on this platform. Unfortunately, my recent experience has been disappointing and frustrating, especially for a system positioned to support professional course delivery.

I raised a critical bug that directly affects how training content is delivered to students. Gurucan’s own documentation states that any updates to course content, such as uploading new videos or unpublishing modules, should automatically apply to all enrolled students. In reality, this isn’t happening.

Here’s what I’ve encountered:

-Students from a previous cohort can still access outdated, archived content that should no longer be visible.

-Newly uploaded videos and updates are not showing up for some current students.

-Content marked as ‘draft’ or archived is incorrectly visible in student accounts and should not be accessible at all.

I’ve submitted detailed student examples and test accounts, following all suggestions provided. Yet it has now been almost a month without a clear update or resolution. Support has been silent for over three weeks, despite the urgent nature of the issue.

This isn’t a minor glitch. It directly affects client experience, erodes trust, damages my brand, and disrupts programme delivery. For any business delivering professional training, this raises serious concerns about the platform’s reliability.

What’s equally disappointing is the lack of customer support. As a paying customer, I expected better communication and accountability from a platform built for educators and course creators.

If you need a dependable system and a responsive support team, I encourage you to carefully consider whether Gurucan can meet those expectations.