A: Thank you for your question! To assist you better, could you clarify what you mean by "help documentation"? This will help us address your concern more effectively.
Additionally, we have detailed instructions in our Help Center on how to use the chat feature from the Expert Panel to communicate with your customers in real time. Here is the link: https://helpcenter.gurulize.com/portal/en/kb/articles/how-can-i-chat-for-free-with-my-users