- To ensure that your customizations are saved, please copy and paste the integration code once more into your application.
- We are always looking to improve our product based on user feedback. If you have any suggestions regarding customization or any other feature, please share them with us via our feedback/roadmap portal here -...
I have a single article and the side bar has been loading for over 3 minutes now. When is this going to be fixed. I would have asked on your own site.. but I can not find anyway to contact you
We have taken note of your suggestion to remove the language drop-down for Tier 1 License and are pleased to let you know that our team is already working on this. So you can expect to see the updated version by the start of next week.
No login required! Preview how Gyde's help articles and knowledge base will look in your app for end users by clicking the question mark icon at the bottom right corner of the screen. Need more help? Just reach out to us!
Q: I do not see any live demo on your own website.
The one example you posted in previous question is just in English like any other KB saas. How is the translation in different languages works? Do users have choice?
I'm glad to inform you that we've added a running demo in Spanish to the same link here - https://air.gyde.ai/render/login. (Click on the question mark located at the bottom right side of the screen & change the language to Spanish at the top to see help articles/knowledge base in Spanish)
For your second query - Yes, application users also have a choice to translate the help articles...
Q: Why are you asking people to take questions offline?
Other people will be interested in your answers... I know I am ...
Your product looks like a great concept.. but there are a lot of questions to be answered.
Share Gyde
Hey there,
Thank you for reaching out to us with your queries. We are delighted to hear that you like our product :)
We have noted your request and will answer as many questions as possible in the Q & A section.
Cheers,
Shobit
Q: How do you save changes on the Integration page.
I need to change the placement of the icon. But there is no way to save that setting. The icon is sitting underneath the chat icon.
Also, are you adding any customisation to the icon aside from the colour (which I also can not save)
Will there be an option of just a code snippet I can add to a button or text link to open / close the side panel.
Thank you
Share Gyde
Hey there!
Please find the answers to your queries below.
- To ensure that your customizations are saved, please copy and paste the integration code once more into your application.
- We are always looking to improve our product based on user feedback. If you have any suggestions regarding customization or any other feature, please share them with us via our feedback/roadmap portal here -...
Q: Is there anyway to remove your own branding?
I have a single article and the side bar has been loading for over 3 minutes now. When is this going to be fixed. I would have asked on your own site.. but I can not find anyway to contact you
Share Gyde
Update .. it just does not load at all.
How do you remove the language drop down bar .. I do not need a language selector.
Thank you
Hey there!
We have taken note of your suggestion to remove the language drop-down for Tier 1 License and are pleased to let you know that our team is already working on this. So you can expect to see the updated version by the start of next week.
Cheers,
Shobit
Hey there!
I'm pleased to inform you that removing the Gyde branding is on our roadmap.
Additionally, I'm happy to report that we have checked the loading speed, and it's performing optimally.
Cheers,
Shobit
Q: Guys, where is the working demo to see you product in action?
Check out our running demo here - https://air.gyde.ai/render/login.
This is asking to login, no demo there.
Please consider your prospects by providing a simple and clean demo.
Share Gyde
Hey There,
No login required! Preview how Gyde's help articles and knowledge base will look in your app for end users by clicking the question mark icon at the bottom right corner of the screen. Need more help? Just reach out to us!
Happy to help,
Vidya
Q: I do not see any live demo on your own website.
The one example you posted in previous question is just in English like any other KB saas.
How is the translation in different languages works?
Do users have choice?
Need to see translated live demo.
Share Gyde
Hey there,
I'm glad to inform you that we've added a running demo in Spanish to the same link here - https://air.gyde.ai/render/login.
(Click on the question mark located at the bottom right side of the screen & change the language to Spanish at the top to see help articles/knowledge base in Spanish)
For your second query - Yes, application users also have a choice to translate the help articles...