Halp

Halp is a conversational ticket creation solution for modern IT and Ops teams to assign, prioritize, manage, and report on Slack and Microsoft Teams requests.

Most IT professionals are constantly flooded with request messages on their Slack channels. This makes it difficult to delegate, manage, track and prioritize tickets and resolve issues promptly and efficiently. This is where Halp helps.

Halp offers a standalone ticket management system that provides a lightweight help desk option for growing teams. It brings the early functionality of Slack and Teams to IT ticketing systems (such as Jira, Zendesk, ServiceNow, and other legacy systems), helping IT teams resolve tickets quickly and efficiently.

How it works?

Halp lets your employees or teams create tickets directly in Slack or MS Teams, and then your IT team can respond, sort, and manage those tickets on those platforms. The easy-to-use interface then tracks everything and provides them with digestible reports to streamline their daily work.

The most significant benefit is that Halp helps meet your team where they already work through integration with Slack and Teams. This allows you to track, automate and report on incoming requests from a single dashboard. Say goodbye to the constant back and forth between Slack or Teams and your ticketing systems.

Halp's features also make it easy to use the tool and resolve tickets. For example, opening a ticket is as easy as adding an emoji to a comment or direct message in Slack or Teams. The Halp ticket tracks each conversation and allows your agents to edit fields, add private notes, and resolve the issue without leaving the Slack/Teams interface.

Halp's web view allows companies and teams to automate routine requests and workflows efficiently. It also makes it easy to manage tickets and track team performance. You can even create custom forms for your teams. These features make companies more productive by ensuring a faster response time to ticket management.

Halp's capabilities go beyond managing internal operations for your team. For example, your support team can also use Halp through shared channels on Slack or Teams to provide customer service. The ease of ticket management and automation Halp offers can significantly reduce ticket resolution time and keep your customers happy.

Key features

• Standalone ticket management system
• Create and solve tickets fast
• Prioritize tickets and resolve issues
• Meet your team where they already work
• Open tickets by adding an emoji to a comment or direct message