You read that correctly. After falling in love with this amazing form program, yes, it's probably the best I've ever used, I was faced with a problem and needed to contact tech support. My response was a friendly email advising that support takes one to two weeks unless I want to buy a full-priced version that includes pro support. I will say one last time that this is likely the best form program I've ever used, but with a support package like this I believe that appsumo should seriously consider whether they want to include them in a future offering. I would have gladly paid more, but not on an annual basis.