Hello, I enter my code. Then I enter my email and it says autentication error. I refresh, try again. And now it says account already exsists. I do forgot password and no link is emailed to me. I tried a different browser and still the same issue. Need help. Thank you
Founder Team
Headway_App_Support_Team
Feb 2, 2026
A: Hi there,
We are sorry for the inconvenience you had.
Please email our team at support@get-headway.com with details about your issue for prompt technical assistance.
Q: Not allowing me to create an account
Hello,
I enter my code. Then I enter my email and it says autentication error. I refresh, try again. And now it says account already exsists. I do forgot password and no link is emailed to me. I tried a different browser and still the same issue. Need help. Thank you
Headway_App_Support_Team
Feb 2, 2026A: Hi there,
We are sorry for the inconvenience you had.
Please email our team at support@get-headway.com with details about your issue for prompt technical assistance.
They will be happy to assist you.
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Q: Is it possible to upgrade to include infographics?
Is it possible to upgrade the Premium lifetime plan to include Infographics feature for a one-time fee for lifetime access?
Thanks,
Anil
Headway_App_Support_Team
Feb 2, 2026A: Hi there,
Thank you for your interest in our product!
Please email our team at support@get-headway.com with details about your issue for prompt technical assistance.
They will be happy to assist you.
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Q: If I want to read a book a the book is not on the platform.. what then?
If I want to read a book a the book is not on the platform.. what then?
Can we request books to be added?
What makes you decide a book to add?
How long does it taken for books to be added?
Headway_App_Support_Team
Feb 2, 2026A: Hi there,
Thanks a bunch for reaching out! We’re always on the lookout for great books to add to Headway 💡📚
Feel free to send your book suggestion to support@get-headway.com — our team will be happy to take a look and consider it for future summaries!
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Q: How many devices?
On how many devices can I ise Headway? Can I have it on phone and tablet using the same account?
Headway_App_Support_Team
Jan 13, 2026A: Hi there,
Thank you for contacting us!
Please be informed, you can access your account on multiple devices.
To access your subscription on different devices, please use the same email address you used to purchase your subscription.
To check the email address linked to your Headway account on the primary device.
Best regards,
Headway Team
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Q: Must i access the headway book summary from AppSumo after purchased?
is the lifetime access have any limitations
Headway_App_Support_Team
Nov 19, 2025A: Hello!
Thank you for messaging us!
Please reach out to our support team at support@get-headway.com with your question. They will be happy to assist you.
Have a great day!
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