Hi, I am interested, but it feels like you have done a premature launch based on the review by Timothy_M. I feel his review was constructive. I have a Tribe license and Peerboard license. Both are great products. I have also used Circle.so in the past.\u000a\u000aThe one thing is the main issue I am many others have is the constant need for companies to shove their branding into customers throats. If your customers love your product they will mention it. Like I have done here with Tribe and Peerboard. I guarantee it. They will go out of their way to tell people about it. \u000a\u000aI know if I buy this now, I won\u0027t make full use of it for at least a year. Because I would be uncomfortable about putting a community of an important site on a platform that is not \u0022yet\u0022 fully stable. Nevertheless I would still be interested in buying if I could get some kind of assurance that you will eventually white\u002Dlabel this and it will be included in the appsumo deal. \u000a\u000aTake a look around, you will see that majority of SaaS products go down the white\u002Dlabel option. Sometimes reluctantly due to market forces. I do think your product has potential. But I am also keen not to waste time, buy and then refund. If I could get an answer on the above, then I would be in a way investing in your future success. Thanks.

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Murtaza_Heartbeat · Answer

Hey Ryan — thanks for your message!\u000a\u000a\u003E The one thing is the main issue I am many others have is the constant need for companies to shove their branding into customers throats.\u000a\u000aThis is definitely not something we aim to do at Heartbeat. We want to keep your branding front \u0026 center and empower you, as a creator, to build a larger brand.\u000a\u000aTo do this, we\u0027ve added features like:\u000a\u002D Custom domains (with notifications, invite links, and event links hosted on this domain)\u000a\u002D Custom logo \u0026 community colors\u000a\u002D Custom favicons for the community\u000a\u000aThere are 3 key areas where we have Heartbeat branding — purely due to technical limitations. \u000a\u000aHere they are:\u000a1/ Mobile \u0026 desktop apps. It\u0027s tough to provide custom mobile apps to each community \u0026 easily release updates to all these different apps as improvements are made to Heartbeat. We tried this early on, but found the impact on performance \u0026 development velocity was so noticeable, that it wasn\u0027t worth continuing. So all communities are accessed on mobile through the official Heartbeat app. We have to have our branding on the home screen (since we don\u0027t know what community you\u0027re accessing till you login), but once you\u0027ve logged in, we remove all Heartbeat branding.\u000a\u000a2/ Emails. Honestly, this is just due to the fact that we haven\u0027t released custom SMTP. We are hoping to do this soon, so all emails are sent from your domain instead of Heartbeat (aiming to have this out mid\u002DQ3). Right now, we send email notifications from info@heartbeat.chat, but replace the \u0022Name\u0022 field with your community name \u000a\u000a3/ Non\u002Dcustom domain\u002Ded communities. There are certain areas in communities without a custom domain where it\u0027s tough to change the different branding elements (sign\u002Din page, favicons, notification origin). Custom domains are included in all our tiers, so as soon as you set this up, you\u0027ll see even more Heartbeat branding go away. \u000a\u000a\u003E Because I would be uncomfortable about putting a community of an important site on a platform that is not \u0022yet\u0022 fully stable. \u000a\u000aWhile we\u0027re definitely committed to reducing Heartbeat branding more \u0026 more (and including all the updates into this AppSumo deal), I\u0027d definitely say we\u0027re running an full stable. We host communities all over the world from a few hundred members to some communities with +10,000 members. We\u0027re running payments for many of them, and processing thousands each month. \u000a\u000aSo while there are some things I agree we can improve on white\u002Dlabeling, I definitely wouldn\u0027t worry about hosting a fully\u002Dfledged community on Heartbeat today.\u000a\u000a\u002D\u002D\u000aIf Heartbeat isn\u0027t a fit today, no worries at all! We\u0027re committed to building better tech for community builders \u0026 creators, and will keep improving till we can get you \u0026 your community on board 😉\u000a\u000aHappy to chat more about this 1:1 — personal email is murtaza@heartbeat.chat

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