Yes it's been a problem for me for months - you think you are logging in the you get thrown out to the login screen. No response from support so I'm wondering if they are still in business....?
Me too! I've had too many of these vendors disappear lately. They're not fulfilling their promises
Q: Are there any more updates incoming?
I've purchased it and tested it now here and then, but the German Output is horrible! Will there be an update in the next 2 weeks to the engine? If not, i have to refund, so sad it will be for me...
I have been very successful using HelloScribe for months now...until one day it just stopped working! I just kept getting notifications. I sent screenshots, and then my messages were deleted? It's been 3 days...no support, doesn't work. Bummer.
In general, we are simply trying to log in to our 'existing account' purchased Tier 2 - Lifetime plan. People in our squad were using this and suddenly as of 7/25 can no longer log in with email/pw or even the admin Google account. It says it will send us a password reset, tried that but still can't log in, nothing is working :-(
Will try to reach support at appsumo too... Maybe that will get us help?
We're sorry to hear about the trouble you experienced with HelloScribe. You may also reach out to support@appsumo.com if there is no reply from them and we'll be able to speak to this further - our Support team is always happy to assist! 🙂
Thanks. Now it's working after so so many emails nonstop, sending support tickets, courier pigeons, and SOS smoke signals, and then miraculously, they reached out to me only after I noted the issue here... (should not take this much to get help...). What's strange is they also never followed up to actually tell me the issue got resolved... On a whim, I decided to check and today I could log in.
App Sumo, please please have a question about how these SaaS do support. Just because you purchase a "deal" doesn't mean the support will be there. I totally understand most of these are startups but still... It actually hurts theirs and your reputation too when selling deals that lack solid support.
Please listen to the feedback and make this part of the seller's criteria.
Q: Long time user here being let down by this platform.
If you still have the time, just go ahead and refund and save your money. Support hasn’t answered for a week now, app is unusable under pretext that it’s undergoing updates. I think it’s game over.
Q: I cannot login anymore. Is anyone else having this problem?
Share HelloScribe
Verified purchaser
Yes, I'm locked out too!
Verified purchaser
Yes it's been a problem for me for months - you think you are logging in the you get thrown out to the login screen. No response from support so I'm wondering if they are still in business....?
Verified purchaser
Me too! I've had too many of these vendors disappear lately. They're not fulfilling their promises
Q: Are there any more updates incoming?
I've purchased it and tested it now here and then, but the German Output is horrible! Will there be an update in the next 2 weeks to the engine? If not, i have to refund, so sad it will be for me...
Share HelloScribe
Q: I am also having problems using this.
I have been very successful using HelloScribe for months now...until one day it just stopped working! I just kept getting notifications. I sent screenshots, and then my messages were deleted? It's been 3 days...no support, doesn't work. Bummer.
Share HelloScribe
Q: Cannot log in.
Tried to contact support and sent a video showing that the new auth0 is NOT working. Multiple emails, but no one has responded yet...
team@helloscribe.ai
support@helloscribe.ai
paul@helloscribe.ai
In general, we are simply trying to log in to our 'existing account' purchased Tier 2 - Lifetime plan. People in our squad were using this and suddenly as of 7/25 can no longer log in with email/pw or even the admin Google account. It says it will send us a password reset, tried that but still can't log in, nothing is working :-(
Will try to reach support at appsumo too... Maybe that will get us help?
Share HelloScribe
Hey there yumeconsults, this is Ron from AppSumo!
We're sorry to hear about the trouble you experienced with HelloScribe. You may also reach out to support@appsumo.com if there is no reply from them and we'll be able to speak to this further - our Support team is always happy to assist! 🙂
Verified purchaser
Thanks. Now it's working after so so many emails nonstop, sending support tickets, courier pigeons, and SOS smoke signals, and then miraculously, they reached out to me only after I noted the issue here... (should not take this much to get help...). What's strange is they also never followed up to actually tell me the issue got resolved... On a whim, I decided to check and today I could log in.
App Sumo, please please have a question about how these SaaS do support. Just because you purchase a "deal" doesn't mean the support will be there. I totally understand most of these are startups but still... It actually hurts theirs and your reputation too when selling deals that lack solid support.
Please listen to the feedback and make this part of the seller's criteria.
Verified purchaser
Same here
Verified purchaser
Are they out of business @Appsumo??
Verified purchaser
Same here! Been trying to login for several days now with no luck....
Changing password doesn't work, Sending Verification Code doesn't work, Connecting through Google doesn't work... nothing works!
AND, there's no response from the HS team through their Chat box.
Are they still in business, or did they just close down shop?
Verified purchaser
Same here
Q: Long time user here being let down by this platform.
If you still have the time, just go ahead and refund and save your money. Support hasn’t answered for a week now, app is unusable under pretext that it’s undergoing updates. I think it’s game over.
Share HelloScribe