Q: Cannot log in.
Tried to contact support and sent a video showing that the new auth0 is NOT working. Multiple emails, but no one has responded yet...
team@helloscribe.ai
support@helloscribe.ai
paul@helloscribe.ai
In general, we are simply trying to log in to our 'existing account' purchased Tier 2 - Lifetime plan. People in our squad were using this and suddenly as of 7/25 can no longer log in with email/pw or even the admin Google account. It says it will send us a password reset, tried that but still can't log in, nothing is working :-(
Will try to reach support at appsumo too... Maybe that will get us help?
Ron_AppSumoHey there yumeconsults, this is Ron from AppSumo!
We're sorry to hear about the trouble you experienced with HelloScribe. You may also reach out to support@appsumo.com if there is no reply from them and we'll be able to speak to this further - our Support team is always happy to assist! 🙂
yumeconsultsPLUS
Verified purchaser
Thanks. Now it's working after so so many emails nonstop, sending support tickets, courier pigeons, and SOS smoke signals, and then miraculously, they reached out to me only after I noted the issue here... (should not take this much to get help...). What's strange is they also never followed up to actually tell me the issue got resolved... On a whim, I decided to check and today I could log in.
App Sumo, please please have a question about how these SaaS do support. Just because you purchase a "deal" doesn't mean the support will be there. I totally understand most of these are startups but still... It actually hurts theirs and your reputation too when selling deals that lack solid support.
Please listen to the feedback and make this part of the seller's criteria.
Mr_GuacamolePLUSVerified purchaser
Same here
c2aee621f80a495d9ee17ef8f5c6d449Verified purchaser
Same here! Been trying to login for several days now with no luck....
Changing password doesn't work, Sending Verification Code doesn't work, Connecting through Google doesn't work... nothing works!
AND, there's no response from the HS team through their Chat box.
Are they still in business, or did they just close down shop?
Yusri_PLUSVerified purchaser
Same here