HelpSpace

1 year DEAL

HelpSpace

1 year deal
One time purchase of
$99
$480

60 day money-back guarantee. Try it out for 2 months to make sure it's right for you!

  • HelpSpace

    Payment of

    $99 $480
    • 2 Users
    • 2 Email Channels
    • 2 Knowledge Bases (Docs)
    • Magnificent Styles & Various Customization For The Knowledge Bases
    • Custom Domain For Each Knowledge Base
    • Reports
    • Web Widget
    • Zapier Integration
    • Rules & Automation
    • High-Performance & User-Friendly Helpdesk Web App

From the founders

user-avatar

Johnnnson

Co-Founder
February 25, 2022

Questions

Search questions

Latest reply
Helpful
Newest
Oldest

Showing 10 of 8 questions

user-avatar

If we have our team grows in the coming year, how do we add an additional user? It looks like all add-ons are greyed out on the appsumo plan.

Hide replies 3
user-avatar

I figured out that even though we registered using the AppSumo code, we then had to go in and put payment information for a $0 membership (I assume so it will auto-renew at 1 year at an undisclosed price).

Overall looks perfect for what we need except I can't find any way of adding an intro to the widget or customizing the contact form.

Are either of those coming?

user-avatar

Thank you. You can change the intro sentence. To add a new text, go to Settings > Widget > Translations and select the language. Change the text in the field "welcome_sub_line". You cannot create a new intro site.

user-avatar

You need to go to Settings > Subscription and select the AppSumo plan, which costs $0. This is important so that the payment data is stored. After that, the add-ons are activated, and you can add more users.

user-avatar

Does this integrate with Shopify?

Hide replies 1
user-avatar

We don't have a direct Shopify integration. Instead, we have a Zapier integration to connect with Shopify.

user-avatar

This is such a hard pass. Helpscout is priced close to this at their lowest tier.

user-avatar

Self-Service sites and the Widget have our brand “Powered by HelpSpace”. If you want to remove it, you have to buy the Add-On “Remove Powered by”

How much is this add-on?

Also: can I use the same widget on a few websites?

Many thanks

Hide replies 1
user-avatar

The Add-on costs $15/month.

You can add the widget to multiple sites.

user-avatar

Sorry. I had a second question since I just realized this is a Single Year deal. When it comes to renewal in one year, would my plan fall under $25/month Starter plan moving forward? I want to make sure I understand what I should expect to pay after this one year deal expires (in 2023).

Can one stack to purchase and extend the plan for an additional year?

Hide replies 1
user-avatar

Depending on the number of users/channels/sites, you can choose an existing plan and complete it.

user-avatar

If we have our team grows in the coming year, how do we add an additional user? It looks like all add-ons are greyed out on the appsumo plan.

Hide replies 3
user-avatar

I figured out that even though we registered using the AppSumo code, we then had to go in and put payment information for a $0 membership (I assume so it will auto-renew at 1 year at an undisclosed price).

Overall looks perfect for what we need except I can't find any way of adding an intro to the widget or customizing the contact form.

Are either of those coming?

user-avatar

Thank you. You can change the intro sentence. To add a new text, go to Settings > Widget > Translations and select the language. Change the text in the field "welcome_sub_line". You cannot create a new intro site.

user-avatar

You need to go to Settings > Subscription and select the AppSumo plan, which costs $0. This is important so that the payment data is stored. After that, the add-ons are activated, and you can add more users.

user-avatar

Does this integrate with Shopify?

Hide replies 1
user-avatar

We don't have a direct Shopify integration. Instead, we have a Zapier integration to connect with Shopify.

user-avatar

This is such a hard pass. Helpscout is priced close to this at their lowest tier.

user-avatar

Self-Service sites and the Widget have our brand “Powered by HelpSpace”. If you want to remove it, you have to buy the Add-On “Remove Powered by”

How much is this add-on?

Also: can I use the same widget on a few websites?

Many thanks

Hide replies 1
user-avatar

The Add-on costs $15/month.

You can add the widget to multiple sites.

user-avatar

Sorry. I had a second question since I just realized this is a Single Year deal. When it comes to renewal in one year, would my plan fall under $25/month Starter plan moving forward? I want to make sure I understand what I should expect to pay after this one year deal expires (in 2023).

Can one stack to purchase and extend the plan for an additional year?

Hide replies 1
user-avatar

Depending on the number of users/channels/sites, you can choose an existing plan and complete it.

Reviews