Since that is expired therefore asking question here

(1) You have made it mandatory to add and verify our domain that was not the case when you sold lifetime deal

(2) This is important one.

When someone creates a ticket or replies on our email we get notified and then we have to login to your software and reply from within our dashboard on your software - This is very old school

We need that when a ticket is created , we get notified on our email and we can reply from within our email directly to that customer and when they respond we again can respond from within our email (Making sure our personal email is not shown to anyone)

Note: This is what zendesk does - it removes the pain to again and again login to dashboard to reply

when can we see this happening