HelpSpace Reviews

4.7

4.79 stars
4.79 stars
42

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Verified purchaser

Member since: Jan 2018Deals bought: 229
5 stars
5 stars
Posted: Feb 11, 2022

Don't miss this offer !

HelpSpace is the perfect customer service app. Whether you're working with a team or handling everything yourself, it provides a simple way to stay on top of all your customers. With the shared inbox feature, I can see every ticket and respond to customers without having to search through my email for all of them.
Don't miss this offer because this software is so good that you will have to take a monthly subscription afterwards ;)

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Verified purchaser

Member since: Jun 2019Deals bought: 307
5 stars
5 stars
Posted: Feb 8, 2022

German engineering and it shows!

This is a "must-purchase app." Clean, intuitive, just works. Easy to learn and it has German Engineering! I have emailed for help a few times and the team was quick to respond. I highly recommend this app and I plan to use it for years to come. Danke!

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Verified purchaser

Member since: Nov 2020Deals bought: 64
5 stars
5 stars
Posted: Jan 25, 2022

Recommended and Works

I recommend this product 100%. Differently worth the value. The GUI is friendly, and the setup is easy, excellent and quick responding customer service. Buy this deal and support the team.

If they could add socials, this would be 110% perfect.

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Verified purchaser

Member since: May 2020Deals bought: 686
5 stars
5 stars
Posted: Dec 29, 2021

Great Support Tool made in Germany

We will use it with the goal to replace freshdesk in the future - why? because the support is great and its a german company so its 100% GDPR compliant.

Right now we use it for one company which has not so much tickets because we are waiting for some improvements by the developer but for this money you get a really good system with al lot of great features in the future.

So its worth every penny - jus grab it and support this guys!

p.s. Support is also very good and fast !

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Verified purchaser

Member since: Jun 2018Deals bought: 60
2 stars
2 stars
Posted: Dec 6, 2021

Average Deal & Poor Customer Support

In terms of quality for money this deal is fairly average - previously much more advanced helpdesk software has been available at a much lower cost however needs must. I do have a issue with the level of support - so far it's been 1 week since purchase and the HelpSpace team are still unable to resolve email forwarding issues. The assigned agent continues to quote from outdated documents and make reference to options that don't exist in the O365 email platform.

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Verified purchaser

Member since: Sep 2020Deals bought: 498
5 stars
5 stars
Posted: Oct 7, 2021

Great Product! Great Team! Great Support!

I’ve purchased nearly 100 Sumo deals, Helpspace was one of my first! Since day one, Janis and the team have provided stellar customer service and have continued to make a 5 Taco product! Anyone looking for customer support tools including Help center, email support, developer doc portal and even a blog tool to go with their main site, should strongly consider Helpspace!

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Verified purchaser

Member since: Feb 2017Deals bought: 79
4 stars
4 stars
Posted: Mar 30, 2021

Technical support takes too long to respond

I tried to contact technical support by message using the very tool they make available on the Site but they not respond. I find weak technical support that acts in this way, so "-1". In addition the tool is good, but lacks new features.Who bought is waiting.

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Verified purchaser

Member since: Nov 2018Deals bought: 233
5 stars
5 stars
Posted: Mar 18, 2021

Good, usable product

Not a very complicated software, but the email teambox works well, easy to use, fast, error-free.

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Verified purchaser

Member since: Apr 2017Deals bought: 32
5 stars
5 stars
Posted: Mar 12, 2021

More than happy

Very happy with this purchase, more than enough to cover my two small startups and very responsive to my feature requests.

Nice UI/UX, and they're adding more. Although I'm giving it 5 tacos, I would love to see more user control in the docs editor. That's a personal thing. :-)

Thanks

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Verified purchaser

Member since: Feb 2016Deals bought: 478
5 stars
5 stars
Posted: Mar 3, 2021

Elegant Solution

I've tested quite some tools for customer support, and Helpspace is a very elegant solution for customer support.

The UX/UI is great, and it works flawlessly.

This deal is not cheap, but, if you want to support your customers with something that work, this is the one.

I hope they add integration with social networks anytime soon, because often customer will send messages in different places.

Good app to invest!

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Verified purchaser

Member since: Dec 2020Deals bought: 1493
5 stars
5 stars
Posted: Feb 13, 2021

Clean + Easy + Good support

We liked Helpspace. Setup was smooth. Just works and I hope the team will add more features in future to make helpspace even more powerful!

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Verified purchaser

Member since: Aug 2019Deals bought: 40
2 stars
2 stars
Posted: Feb 12, 2021

Not off to a great start

Purchased this because I saw reviews of some being able to get up to speed right away.

During the onboarding process, I did not get my unique email address to forward my tickets to. So I'm just stuck here. Also, not sure what the deal is with automation. I would love to take a closer look, but I can't test anything without being able to setup my email address.

I'll update my review once I have more details and I have a chance to really dive deep into this. Buyer beware, not a quick start if you run into this glitch.

Also, there's not chat support on their dashboard. You have a link to the support guide, and that guide has some kind of contact widget, but there's no indication that a image or screenshot can be uploaded. So I have to wait 24 hours (probably) to get a response where they'll want a screenshot, then wait another 24 hours to get a response from that point to see what's going on. Sigh...

Also, looks like they don't have any automation setup, I have no indicator that they received my message or what kind of turnaround times they work with.

UI looks great though. :3

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Verified purchaser

Member since: Oct 2020Deals bought: 240
5 stars
5 stars
Posted: Feb 5, 2021

Great, simple to use and excellent support.

I love Helpspace interface. Everything is clean and easy. I like that it creates a ticket number automatically upon receiving an e-mail.

Setup is a breeze, they point you the steps inside the dashboard, and all you have to do is follow and confirm each step. It also has DKIM integration.

Support is amazing, you can see they really listen and will do the best in their power to help and clarify any doubts.

The self-served pages are beautiful, one of the things i really liked.
I only miss having an app, but truth be told it is responsive and can be accessed by the mobile browser, and i believe at sometime they will consider it.

To summon up, you will have all your support tickets in one place (instead of only in the mailbox) in a clean and beautiful online dashboard, and be able to create docs and support pages that you can reffer in tickets, as well as give their links for people to search in (in your own customized url due to cname option). Suits well small teams (considering the code limits) and it just works. I'm very pleased with it.

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Verified purchaser

Member since: Nov 2020Deals bought: 32
5 stars
5 stars
Posted: Jan 29, 2021

JJ

My English is short so I won't leave a very long review. :)

It was very easy to set up and start running. (although I had little trouble setting up the cdn but it was easily fixed when I submitted the ticket)

The ui is very nice and easy to manage.
Docs are very nice addtion to the app.
Easy create and publish support documents and blogs.
Very nice widget! (although it doesn't have live chat, but that's no problem)
I would like to see more language support ~ (Korean)
This is a must if you need a ticket system.

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Verified purchaser

Member since: Oct 2020Deals bought: 1518
4 stars
4 stars
Posted: Jan 26, 2021

Excited about everything except the "Powered by HelpSpace"

I thoroughly enjoy using the app for it's beautiful layout and ease of use. However, I can't use this on my professional site due to the HyperSpace branding in the footer. I don't mind paying extra to remove it. I'm using it for my personal blog site only because of the HyperSpace branding.

Founder Team
Stefan-HelpSpace

Stefan-HelpSpace

May 9, 2024

Thanks for your review. You can remove our branding by ordering a monthly subscription. I will write a pinned post about it today. Please reach out to our support email. support@helpspace.com

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Verified purchaser

Member since: Apr 2013Deals bought: 35
5 stars
5 stars
Posted: Jan 22, 2021

Incredibly Well Built App

I've bought enough AppSumo deals to know a good one and HelpSpace is awesome.

Incredible UI/UX. Onboarding and setup was done so well. The design not only looks amazing but it is intuitive and fast.

Really happy with the doc site and the email ticket is top notch. You can tell the time and care that went in to design and development.

They just released the widget which is amazing as well. If you need a support email and documentation solution don't pass on this one.

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creatvcreatvPLUS
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Verified purchaser

Member since: Sep 2014Deals bought: 616
5 stars
5 stars
Posted: Jan 21, 2021

First one to stick

..finally. HelpSpace is beautiful, intuitive and support has been thorough and timely on requests (thanks, Stefan!).

Setup was quick. Up and running with clients the same day. UI is clean and simple, it makes us look so good 🤩

It's only getting better from here. Coming soon is Tasks! Anticipating their wizardry and hoping it will be a mini project management system. Will help our small team be even more productive.

Look forward to exploring the self-service sites and articles. And stacking.

5 easy tacos. Thank you HelpSpace and AS.

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ThGThGPLUS
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Verified purchaser

Member since: Apr 2020Deals bought: 181
5 stars
5 stars
Posted: Jan 10, 2021

Simple et efficace

Un outil simple et efficace... en français pour mettre en place un service de tickets de suivi des demandes de la clientèle. Une base de connaissances très rapide à mettre en place avec des options de personnalisation appréciables, notamment un affichage sous forme de blog encore inachevé mais prometteur. Pour un prix aussi modeste, je dis bravo !

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BassemBassemPLUS
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Verified purchaser

Member since: Jun 2017Deals bought: 352
5 stars
5 stars
Posted: Dec 28, 2020

Simple, yet excellent!!!

5 tacos from my side. I like HelpSpace very much. Simple, yet excellent. Clean UI and straightforward UX. I was surprised how easy it was to setup my first channel and get it work so quickly. Support is also very responsive and helpful.

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Verified purchaser

Member since: Nov 2014Deals bought: 351
5 stars
5 stars
Posted: Dec 22, 2020

An elegant and complete solution.

I have been struggling for sometime to find a balanced cost to feature set ratio in a support solution for my project and finally found one where the scales are tipped in my favor with Helpspace. I have tried more support software implementations than I'd like to admit getting my help desk up and running and minimize the time and effort needed to support the solution.

HelpSpace has been incredibly easy to set up and customize and while its branding is never fully removed the solution here is so well done that I'm actually proud to have my site display "Powered by
HelpSpace". The customization and flexibility in the themes really makes my support portal seamlessly branded with my other sites. The UI & UX are absolutely top tier. I am extremely excited to see an active roadmap with progress being made to add more value and features to the platform.

On a customer service point the team and owners are extremely engaged with customers and definitely have a customer fist attitude and care about the direction of their platform.

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