Many of today's ticketing systems are still too complex with a messy interface. Helpspace is completely the opposite.

Helpspace has just what it takes. It appears that the new features are well thought out and useful: for example the rules in beta (if that does that).

5 channels (emails) could be short, it would be nice if we could stack...

Truly an efficient ticketing system for small businesses. For an incredible price with AppSumo, this saas gets to the point and does it well.