Or chatbot integrations?
Absolutely! We are almost ready with our chat widget. Once our own chat platform is ready, we will be able to integrate other chat providers with this platform. We are also considering Botstar, Intercom, Drift, etc. Btw, we already integrate with Slack.

👉🏼Do you charge anything for sending SMS or WhatsApp messages?
Both SMS and WhatsApp inbox features are powered by Twilio. So, the pricing of SMS/WhatsApp numbers and the cost of sending/receiving messages are handled by Twilio only.

👉🏼 How does it differ from LiveAgent?
Live Agent is a great help desk software. We haven't really used the product, but I'll share whatever some of the users who have joined us from Live Agent have told us. They preferred HW over LA because:

1. Better UI & UX

2. WhatsApp shared inbox

3. Everything included in a single fixed price monthly fees (no per agent pricing)

4. Better mobile apps

5. Our native integrations with some of the popular business tools like HubSpot, Pipedrive, Stripe etc

6. Our customer support (even our support chat is handled by engineers to ensure fast resolution)

LiveAgent definitely has a long list of features that we don't provide. But, we really don't compete with them due to different market positioning.

👉🏼 How are you different from Loop?
Loop is a great product. As far as "Shared Inbox for Email" is concerned, we have almost similar features. But, there are a few things where we are still different:

- While building Helpwise, our important goal was to keep the experience and UI as clean as Gmail. This is mainly to make it easier for agents to learn the product quickly.
- We support SMS and WhatsApp channels. And, adding social media channels as well.
- Our native integrations with CRMs and other business tools.
- Automation Rules (I'm not sure if Loop offers any automation/workflow features)

Apart from the features & pricing model differences, we also try to differentiate by providing the best customer service experience. This has worked really well for us for our other products and so are going to do the same here at Helpwise as well.

👉🏼 How are you different from Zendesk?
Zendesk is a ticketing system (mostly for customer support use) and Helpwise is a shared inbox software with multiple use cases.

With a ticketing system, each customer query becomes a ticket. With a shared inbox system, you continue to get the benefit of scalability & trackability that a ticketing system provides, while providing more personal and humane experience to the customers. On the front, customers talk to you via emails, SMS and Whatsapp. But, on the backend, your agents are empowered by an efficient & powerful platform.

Also, Helpwise can find use cases in other teams like HR, Customer Success, Sales.