I feel like this system is very early in the process, although I like the clean look.

Something that really frustrates me, though, is the experience for my user. You say that we can customize the help center. Which is true, but not the truth. We can upload a favicon, a logo and add a few links (5 in the footer). THREE (!!!) social media options (FB, twitter, LinkedIn). Menus, sure, but in YOUR style and layout.

No option to add our own link color (your blue is NOT good with my overall brand), background color, custom CSS, header and footer in HTML...

Very, very basic.

Help Center Collections have 36 icons to choose from. Not even a star. Or a heart. Why not give us a choice to upload our own, at the very least?

Help Center Articles should be able to be placed in multiple collections, if they fit, so there is not duplication of effort and multiple editing that needs to be done when a change is made.

I'm trying to decide whether to buy another two seats (and possibly hold everything until you mature) or refund. I really want to like this idea, because it seems clean and easy—and yet, it also seems totally incomplete as a solution for a company that cares about a consistent user experience and brand.

Looking forward to your feedback.