jbobeQ: Is there any way to integrate with whatsapp business directly without any 3rd party?
How do you compare with loopemail?
Prabhat_Helpwise
May 14, 2024A: Hi there,
Currently the WhatsApp shared inbox is supported by Twilio. You need to have WhatsApp Business verified number on Twilio in order to setup the shared inbox.
Loop is a great product. As far as "Shared Inbox for Email" is concerned, we have almost the similar features. But, there are a few things where we are still different:
- While building Helpwise, our important goal was to keep the experience and UI as clean as Gmail. This is mainly to make it easier for agents to learn the product quickly.
- We support SMS and WhatsApp channels. And, adding social media channels as well.
- Our native integrations with CRMs and other business tools.
- Automation Rules (I'm not sure if Loop offers any automation/workflow features)
Apart from the features & pricing model differences, we also try to differentiate by providing the best customer service experience. This has worked really well for us for our other products and so are going to do the same here at Helpwise as well.
Hope this helps. Happy to answer if you have any more questions for me. :)
Verified purchaser
Hi! Do we really have to have a subscription with Twilio to use Whatsapp shared inbox? How about SMS? I have loop email and thinking to get this too. However, learning that I have to have a subscription with Twilio first is making me think twice. Please enlighten me.
Hi there,
Yes, both WhatsApp and SMS inboxes are currently supported by Twilio. You need to have Twilio phone number in order to set these inboxes.
Is there a price involved in verifying the Whatsapp Business number via Twilio?
Hi there,
There is no price informed in verifying phone number for WhatsApp Business Account. Twilio charges for procuring a phone number.