Let me start this by saying: Helpwise is more than OK 👌
The software has it flaws as all softwares do, but I clearly see the team making the best they can to make Helpwise the product they love to use themselves. Uhm - Byebye Intercom! 👋

I like their commitment to their Roadmap https://helpwise.io/roadmap
A lot has already happened during this campaign here on AppSumo! Like for example they released Personal Inbox and Chat Beacon.

Now there are more things I like, but there are also things I don't like. Helpwise can be very slow sometimes! Sometimes it just gets stuck and no longer loads the page or even a part of the page. Basically because of those issues, I'd give Helpwise 3-4 tacos. However, as I didn't reviewed it right away, I had to reconsider!

When I signed up for the first time with Helpwise, I found it very straight forward & easy to use. As other Sumo-lings allready said, it's similar to using Gmail. However there were spelling issues here & there (those got fixed - I think), a few bugs and the mentioned loading issues which were really the worst. I mean, imagine you have to reload the page multiple times just to check your emails... That's simly not efficient for such a product - or any product I should say!

To make it short: Weeks have past... Now, I'm really happy to say that the loading issues have changed! Helpwise seems more production ready to me than before. Sure, there are still some flaws here & there, but I clearly see the Team is improving the product literally day by day.

PROS
- SaaS Labs, Inc already has profitable businesses
- Responsive Support
- Ease of use
- Automations
- Unlimited Team Members
- Unltimited KnowledgeBase Articles
- Chat Beacon with KnowledgeBase Integration

CONS
- Loading Issues (sometimes)
- Helpwise is not multilingual (only English)
- Helpcenters have no multilingual options
- Chat Beacon has no Whitelabel options
- No setting to give editing rights for Helpcenters to Team members
- No setting to allocate what Helpcenter articles inside the Mail Editor a Team members will have access to
- The tag system itself and the tag system in relation to the rules system must be significantly improved in order to be able to use it efficiently.

IMPROVEMENTS
- Team feature
Evan though they have it allready on their Roadmap, I'm not sure how they'll implement it. I hope we'll be able to have 1 Team member have access to multiple Teams.
- Unified Branding Setting
In order to define the default Fonts, Colors etc.
- Plutio Integration
In order to have all relevant information from Plutio (Projects, Tasks, Invoices, Proposals, Contracts, Inbox) about the customer inside the Helpwise email converstation.
- Quriobot Integration
- Userback Integration

Besides the Plutio & Quriobot Integrations, I really hope Helpwise will implement multilingual capabilities & continue to improve their product. Who knows 🤔 maybe they'll one day be the #1 Multilingual Shared Inbox Solution worldwide 🗺️