We need omnichannel support.. Currently doing it well through Hubspot but our B2C line is taking over our B2B Line.. So I thought Helpwise would be a good option.. Looked promising but with every channel you create, you have a create a whole different inbox... all new settings and everything.

Why would I want my support staff hopping back and forth from Live Chat, to SMS, to FB, To Email.
That is FOUR inboxes for one company omnichannel.

I won't use it. I'll be refunding most likely. Sad... I had high hopes. What a let down.