I'm here to tell you the GOOD, the BAD, and the UGLY!

First, the GOOD...

1) SCHEDULED EMAILS. I love that I can schedule emails to send at a later time! Woo-hoo. I can compose all emails at night and they send out during business hours.

2) HELPSCOUT MIGRATION. For those trapped inside HelpScout, there is a free migration tool that will migrate your data out of HelpScout into Helpwise. I just wish I discovered Helpwise before I migrated from HelpScout to LiveAgent. I left Help Scout for all the reasons that Gaurav from Helpwise lists above!

3) SIMPLE INTEGRATION. Like most Shared Inboxes solutions on the market (e..g, FreshDesk, HelpScout, and LiveAgent) a forwarding email address is provided. I use ZohoMail (free email account that works just like Gmail or Outlook), and I can turn the forward on or off at any time and opt to save my mail on the Zoho side (which I do as a backup) or I can configure Zoho to purge the mail after forwarding. Not everyone prefers IMAP, but they are adding that too plus native Gmail integration.

4) CLEAN, EASY-TO-USE UI. The interface alone deserves 50 tacos. Who does not love clean, elegant interfaces.

5) FRIENDLY, FAST CUSTOMER SUPPORT. I reached out twice, with suggestions, and got super fast replies that made my input truly feel valued!

Now the BAD:

1) BULLETS PLEASE. There is no way to create a bullet list or numbered list inside of an email. This is often important to provide clear info clearly to clients. . My only workaround is to prepare the bullet list in a Google Doc, then paste it into the email. Please, let us have a button for bullets or numbered lists.

2) STRONGER RULES. There is no way to setup a rule based on TAGS, or no way to auto-tag certain emails based on rules. Please integrate the use of Tags into your RULES.

3) AUTOMATIC REPLIES BASED ON BUSINESS HOURS. Ability to enable and edit Autoresponses that automatically are sent to customers if they write to us outside of normal Business Hours.

4) MOVE EMAILS TO A DIFFERENT SHARED BOX. Clients will be clients, right? No matter how many times I tell clients to write to support@, they inevitably write to my personal name@. So with Help Scout, I could "move" or ROUTE any email from one Shared Inbox to another very easily inside the email. I also could setup a rule so that if an email met a certain criteria (e.g., was sent FROM a known client's email address), it would auto-route or move it to the appropriate support@ Shared inbox. This feature would truly make Helpwise competitive!

5) SHARING DRAFTS. Lastly, sometimes my VA will draft response to a client for my review. This worked seamlessly inside Help Scout. However, in Helpwise, I'm unable to see ANY of the drafts she drafts. It's a big hassle. I should be able to come behind her, tweak the email and even send it myself.

FINALLY THE UGLY...

The only ugly is you missing this awesome lifetime deal! And running out of delicious tacos.

I plan to by another code soon!