Accelerant-AgencyQ: Hey Hey Oliver Team!
Thanks for coming to AppSumo. A few questions.... as I noticed some potential red flags. =)
1. Is there a reason all your online reviews came in clusters? All your Capterra reviews came in a two-week span two years ago, but none have come since. Same thing for Trustpilot....all came in clusters, five star reviews, from people who only have left 1 review.
2. Is this a fully developed product? Asking because there's plenty of dummy text or placeholders on your website. For example, example, on the integrations page, you have the same exact quote 4 times from "powercash21" Also, having a stock photo for your "Our Story" page ..... another red flag for me.
3. Similar to above.... I searched many of the clients you have listed on your website. I couldn't find any of them using your product. Do you mind sharing links to any of these clients that are using your product?
4. Do you have any direct integrations? Or is everything via Zapier?
Sorry to sound suspicious, but there's been too many deals here on AppSumo that are gone less than a year after the deal ends, and I want to ensure that Hey Oliver will be around. Product looks promising, just wondering about the product, the team, and the longevity.
Thanks!
Alex_
May 14, 2024A: 1. Well there is! We launched some email newsletters to our clients asking them to leave their feedback on those websites. We will ask our newest clients to do the same at the beginning of Q2. Hopefully we will get a positive review from you as well!
2. Yes, this is a fully developed product. Ranked #9 out of 400 marketing automation tools on Captera - and not because of the reviews (google for the rank at 2018).
Indeed, we missed that repetitive part - we updated it last week. Will forward this to our dev team.
3. Unfortunately I won't post the links of our customers here. Please go through our case studies and you will find plenty. Bear in mind that Hey Oliver can run incognito (meaning the "Bubbly" is not visible into the website).
4. Other than Zapier, we have our native API implementation. Following your suggestions and feedback we will decide what works best for you and the product and do it.
Let me know if you have any other questions, and hopefully we will see you on board.
Thank you,
Nikolas
Thanks for the reply.
Anytime I see a Saas product prominently display a client using their software, I always check. I understand about the incognito.... but I also look at the page source. And, many of your prominently featured clients do not appear to have your product on their front-facing websites, or even hidden in the source code.
Example: Former AppSumo deal Albacross prominently displays a quote from Riwal.com. When I go to Riwal.com, I can clearly see they're using Albacross. So, when I check your prominently featured clients/partners, and can't find your software on their site, that's a HUGE red flag.
Also, not sure why you wouldn't/couldn't link to people using your software?