As a marketing agency, having HeyOliver is like Intercom for Marketing super useful in running personalized campaigns for each of my clients. The way to manage the sub-account client websites is very helpful from one email login account, so my team can easily follow on-the-fly.
The visitor profile and audience groups are for me the most valuable features for personalized engagement within the website funnel. Do it right and you will be on the verge of making a higher impact on your leads.

Salesflare CRM integration is indeed very useful. The drip campaigns would spice the engagement even more; look forward to that too. Nikolas' team has t in development already. Next, I would love to see is the Mobile App so as to facilitate the light on-the-go chat interaction.