Q: I got highest tier - Some issues
I have got tier 5, i tried to toggle remove branding, it is not letting me as it says your plan does not support that. Then when i try to publish event it says add card (why do i need to add card when i have a LTD) Finally add of CRM is super limited , and webhook is not available even in the higest tier. Can u please help with all these otherwise wont be able to use it.
Thanks.
Ben_HeySummit
May 5, 2025A: Hey there, thanks for reaching out and sorry to hear you've hit a couple of issues.
Regarding the issue turning HeySummit branding off, i'm going to have that looked into right now as that should absolutely be possible if you have stacked 5 codes. To help us investigate though, would you mind sending a quick message to our support team via [email protected]. We can then double check your account in case that provides any clues.
In terms of adding a card before you can publish an event - this is required to ensure that transaction fees can be collected for any paid ticket revenue processed through the platform (if there are any). Quick question though - were you publishing an event with paid tickets or were you testing with just a free ticket? We have been meaning to remove the requirement to add a card if all you're publishing is a free event and so this would provide a nice opportunity for us to speed up this tweak (FYI - we'll aim to roll this out tomorrow ;)
With regards to the CRM capabilities - was there a specific integration you were after? We're currently in the process of working on a GoHighLevel and SalesForce integration, in case that's helpful. Note that the webhook capability is currently restricted to our Success plan. I will keep my ear to the ground though, in case we hear of others that need webhook capabilities to see if there's something we can do.
Hope the above helped to answer your questions and thanks again for trying us out.
Hey, just a quick note to let you know that we rolled out a major update to the deal yesterday. Transaction fees have been lowered, attendee numbers have been increased, and in relation to this question, we now include Webhook and Public API support at the T5 level.
Hope you like these changes :)