Q: Question about activating additional codes
I purchased Tier 3, which provided 3 separate activation codes, and I first activated one code a month ago. I started trying out the product (which so far looks promising). I am still within the 60 day period, and today I activated the other 2 codes I purchased. They are now showing in my HeySummit account as "Stacked codes", as expected. However, in the Billing area of my account it shows "Attendee Registrations:" to be limited to the Tier 1 amount of 1,500. I have tried logging out and logging in. Is the Tier 3 limit actually 10,000, or is there an issue with applying activation codes to my account?
Ben_HeySummit
Jul 14, 2025A: Thanks so much for reaching out and sorry to hear you had some issues syncing. I'll have the team look into it in case there's a sync issue, but in order to resolve this issue on your account, if you can please email support@heysummit.com. We can then look up your account specifically and perform a manual sync if needed.
Many thanks and great to have you on board.