MarketingbasenQ: The plan feature does not match the bought Tier 5
Hello,
I just bought Tier 5 and redeemed all code (1+4 stacked codes), but on the right side it´s not showing the correct numbers for plan features ect. It looks like it´s only showing numbers and features from Tier 1?
/Judith
Ben_HeySummit
Jul 10, 2025A: Hey Judith, thanks for reaching out. I'm sorry to hear you've had some problems there. It looks like the settings on your account haven't fully synced. Please reach out to our support team over at support@heysummit.com so that we can see exactly which account you created. We can then manually sync it for you.
Many thanks and great to have you onboard!
Hi Ben,
Thanks for your reply. I already wrote in the chat, so I will wait for support. Im very excited to be onboard and can´t wait to start exploring the system after my summer holiday. I also look forward to hear more about the discounted addon for AppSumo users for the Success plan upgrade.
My pleasure and excited to see what you create :)
Hey, just a quick update on this conversation to let you know that we have now released our exclusive success upgrade offer to AppSumo customers (incl. additional attendee bonuses!). It's strictly available just for the next couple of days. If you haven't received an email from us, please contact support@heysummit.com to receive your unique offer link.