Q: Hello, I like your solution.
I was refunded before my 3rd code, but now I give it another try and purchased a 3rd code again but still disappointed with your white label solution.
1. If we use a white label plugin and block the client's site on the backend, the client should be able to contact us directly. Instead of forcing the client to activate the license with you, we should display our email on the error page. Activating the license with a non-branded plugin is acceptable, but with white label, it doesn't make sense.
2. If we activate the client site from the back end, it does not function properly on the client site; it still requires the client to activate the plugin with you.
3. Disabling a white label plugin and displaying your own branding instead could potentially create a negative impression for clients.
4. There is a critical error on a multisite installation with the white label feature, and it is currently running an older version 7xx while the latest version is 8xx. The HMWP without whitelabel is working perfectly, but the whitelabel version is causing my site to crash.
5. If we enable brute force protection in the white label Edit Plugin Customization, I believe it's crucial to also include Google reCAPTCHA in the white label setup.
I trust that you will take these concerns into consideration and improve upon the white label solution accordingly.
Irina_Squirrly
Jun 4, 2024A: Hey there, Xhan! Thank you for your feedback here.
1. Blocking a website means you disable the license and the communication with your account. Normally, the function is used when there are unknown domains connected to your account and to make sure they are unable to reconnect to your account again. If you delete a connected website, you can reconnect it.
2. Once you download the whitelabel package from your account and install it on the client side, it will automatically connect the client website to your account. The connection only doesn't work if the website is blocked from your account.
3. This is because WordPress doesn't load a deactivated plugin and there is no way to load any translation/whitelabel for a plugin that is not activated. This would violate WordPress policy and security. Changing anything in the plugin file will affect the updates and also will be lost on the next plugin update (if it would be possible).
4. Please reach out to our support team and we will do our best to fix all issues as soon as possible. You can contact support at: hidemywp@squirrly.co.
5. There are 2 main reasons why we decided NOT to activate Google reCaptcha automatically:
a) For security reasons, we can't store the Google secret key from your Google account in the plugin's archive.
b) Google reCaptcha needs a secret key that is activated on a specific domain and needs to be tested before is activated. Activating a function that may block your login process is not safe.
Hope this helps and I want to thank you again for taking the time to share your concerns with us.
Xhan
Verified purchaser
There are many leading devs who offer WL, & I am currently using many as well. As we discussed earlier, even when disabling the plugin, the WH still works & never leak branding & seamlessly updates works.
Verified purchaser
We don't bill our clients for HMWP; it's a complimentary service. However, if a client halts their agreement for a while, we must deactivate the plugin and reactivate it as necessary.
Verified purchaser
I also agree with your point regarding Google reCaptcha.