My main issue is about support but we are NOT allowed to ONLY talk about support so here's some other random stuff....

1. I am not happy with HC software as of yet. I have no idea how to do most things and no where have I found any info. Why would the instructions of how to use HC be "hidden"?

2. I tried to do the editing out of filler words but it left many very weird spots in my video.

3. Tried to fix #2 and it took WAY longer to get it back to the way it was because there's no undo button. That was the most distressing and weirdest issue of HC.

4. The clips that AI chose didn't even make any sense to me. They were probably just chosen randomly because there were clear start & end spots. So I'd probably choose my own for accuracy and meaningfulness.

5. I sent several questions yesterday in the HipClip chat function. The person only answered the last one and neglected all the others. When I let them know that there were other questions I did not receive another response. I am so very tired of companies who have no problem taking money, but do not service their clients (product/software) very well afterwards.

I just "left" another AppSumo video editing software before getting HC.
HipClip is not looking much better at the moment.

I'd prefer no one from AppSumo reach out to HC as that skews the "how well does HC support their customers". We want to know how they actually treat customers without their "parent" smacking them on the knuckles.

That being said, HC is the best of the ones I've tried so far. It cannot actually edit videos where big portions need to be removed. My boss gives me instructions throughout the video for editing ideas. So I need to have another software to easily get in and remove fine points of detail. THEN I add it into HC for captions mainly.