Hive Support

AI-powered help desk for WordPress—automate support and resolve tickets faster

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Managing customer support shouldn’t feel like a never-ending queue. Without efficient tools, tickets pile up, responses slow down, and customers get frustrated.

Hive Support automates your help desk with AI-powered live chat and ticketing, so you can resolve issues faster and keep customers happy.

TL;DR

too long didn't read
Automate customer support with AI-powered chat and ticketing
Track, analyze, and optimize support performance

At-a-glance

Overview

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Turn chaos into clarity with structured ticket handling.

Effortless ticket management

Keep your support system organized and efficient.

  • Track and resolve issues seamlessly with a centralized dashboard
  • Prioritize urgent tickets to handle critical cases first
  • Assign tasks to team members for collaborative support
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Deliver fast, accurate support without the manual effort.

AI-powered live chat and chatbot

Provide instant, intelligent responses with built-in AI.

  • Automate replies to common inquiries with AI chatbots
  • Assist customers in real-time with live chat
  • Reduce workload with self-service options
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Get the data you need to improve customer experience.

Analytics and performance tracking

Make data-driven decisions to optimize support.

  • Monitor ticket trends and agent performance
  • Identify common issues to improve resolution strategies
  • Optimize workflows based on real-time insights
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Flexible solutions for every support team.

Customizable workflows and fields

Adapt Hive Support to fit your business needs.

  • Customize ticket fields and automation rules
  • Collect the right data with tailored input options
  • Streamline operations to improve response times

Stop letting customer issues pile up. Hive Support gives you the AI-driven tools you need to automate responses, manage tickets efficiently, and keep customers satisfied.

Upgrade your support system today!

Plan 1

One time payment of

$59$73
Lifetime access
  • All features above included
  • 1 site
  • Unlimited tickets
  • Unlimited agents
  • Unlimited business email piping

Plan 2

One time payment of

$118$146
Lifetime access
  • All features above included
  • 10 sites
  • Unlimited tickets
  • Unlimited agents
  • Unlimited business email piping

Plan 3

One time payment of

$177$219
Lifetime access
  • All features above included
  • 150 sites
  • Unlimited tickets
  • Unlimited agents
  • Unlimited business email piping

From the founders

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The Story Behind Hive Support

Hey Sumo-lings! 👋

I’m Shahin, the founder of Hive Support, and I’m beyond excited to introduce our AI-powered support solution to this amazing community.


🚀 Why We Built Hive Support?

As WordPress users and developers, we struggled with finding a modern, AI-driven support solution that seamlessly worked inside WordPress. Most available help desk plugins were either too complex, lacked automation, or required third-party subscriptions.


We asked ourselves:

❌ Why do we need to rely on expensive SaaS tools?

❌ Why isn’t AI being used to reduce support workload?

❌ Why can’t a support system be fully managed inside WordPress?


That’s why we built Hive Support—a smart, AI-driven help desk designed to streamline support for WordPress-based businesses. Whether you’re a solopreneur, agency, or SaaS company, Hive Support helps you automate responses, manage tickets efficiently, and provide a seamless customer experience—all from within your WordPress dashboard.


🔥 What Makes Hive Support Different?

✅ Ticket Management – Reliable ticket management for faster customer support

✅ AI Chatbot – Provide instant AI-assisted chat support.

✅ Email to Ticket System – Convert customer emails into support tickets.

✅ Seamless Customer Portal – Let users submit & track tickets easily.

✅ No Monthly Fees – Unlike SaaS tools, Hive Support is a one-time purchase.


💡 Our Vision

We believe customer support should be smarter, faster, and fully automated, without the complexity of third-party tools. Our mission is to help WordPress site owners save time, improve response efficiency, and deliver top-notch support—without breaking the bank.


Why We’re Excited to Be on AppSumo

We know how much Sumo-lings love powerful, easy-to-use tools that make business operations smoother. We’re here to make sure customer support is no longer a hassle, helping you save time and deliver exceptional service without extra effort.


Your feedback means the world to us, and we’re committed to making Hive Support even better. Got questions or feature requests? Drop them in the comments—we’d love to hear from you! 💬


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