Verified purchaser
Decent product, but support and onboarding fell short
The signup and onboarding process incomplete.
Support was the bigger issue. When I ran into problems during activation, there was literally no response. For a tool that touches invoicing and payments, that lack of timely help is a real gap.
The product itself seems capable once you’re in, which is why this isn’t lower than 3 stars. If HoneyBill improved the onboarding path and made support more responsive, it would be much easier to recommend. Right now, the experience after purchase doesn’t match the promise of the product.
Re: The email was sent on 9/16 with no response to date. Here is the issue I reported twice.....
I need help with my account, I'm seeing error: INVALID_TOKEN
John__HoneyBill
Sep 21, 2026Tony, thanks for the honest feedback and sorry the start of your experience wasn't smoother.
On support specifically... I've gone through everything on our end and I can't find any messages or requests under your account. That's not me saying it didn't happen, it might be a different email, or something got lost along the way somehow (we changed over support system 2 months ago but sounds like this was more recent). Either way I want to get to the bottom of it. My average response time normally sits at 45 minutes, so if something came through and went unanswered i'd love to get to the bottom of whats going on so please do reach out at [email protected] or on live chat so I can pull up exactly what happened during onboarding, if not for you, this would really help me understand whats going on as i've had someone else mention similar. Thanks in advance!