Q: Transitioning to HopperHQ
I have been looking at HopperHQ for a minute, I currently use Mixpost hosted on my own server and I just want to get out of the business of managing installations myself.
Questions:
-Some of the reviews I have seen in their demo came across bugs and things that are not working, what is HopperHQs commitment to fixing these things and ensuring everything across its application works?
-When/if new social networks are supported by HopperHQ will they become a part of a social set or will there be some additional charge to access them? Specifically asking about BlueSky, Threads, etc.
-One thing I hated coming from Mixpost is that things would be on the roadmap and just sit with no action or updates. What is your commitment to fulfilling your roadmap and bringing things people are wanting to see?
Isabel_HopperHQ
Nov 15, 2024A: Hi there! 👋
Thanks for considering HopperHQ – we’re excited you’re exploring us as your new scheduling solution! Let’s dive into your questions:
1. Bugs and Application Functionality
We’re sorry to hear about concerns regarding bugs in demos you’ve seen. If there are specific examples or issues you’ve noticed, we’d love for you to share them with our support team so we can investigate further. 💪 We’re committed to ensuring HopperHQ is functional and reliable for all our customers. We have robust internal processes for tracking, prioritizing, and resolving bugs, and if an issue arises, we make it a priority to notify affected customers and keep them updated with fixes and progress.
2. Adding New Social Networks
When it comes to new platforms (like BlueSky or Threads), our goal is to keep our customers happy and deliver value. Whether they’ll be included in your plan or come with additional pricing will depend on how the feature fits into our overall offering. Rest assured, we aim to make our updates beneficial and fair for everyone! 😊
3. Commitment to the Roadmap
We’re a small but mighty team, and roadmap planning is crucial for us. We don’t take promises lightly! Our development is guided by what brings the most value to our customers, paired with demand and feasibility. We periodically review our roadmap to ensure we’re progressing as planned and adjusting where needed to stay aligned with customer needs.
We hope this answers your questions, and we’d love to welcome you to the HopperHQ family! If you have any more questions or need more details, feel free to reach out. 💬
Best,
Isabel
HopperHQ Customer Success
DrJay
Verified purchaser
Thank you, I just took the leap of faith and purchased Tier 2. Crossing my fingers and hoping for BlueSky, Mastodon, and Threads support. I think with the mass exodus from Twitter this creates a great opportunity for me to build by books brands on a level playing field.
secondskyPLUSSo a dev needs like 1 max 2 days to integrate the bluesky api and you cant just say: yeah we will do it! OMG! Nothing for me clearly. And as you cant even give an ETA, its like talk to the wind.
Ali_HopperHQVerified purchaser
We appreciate your passion. Our roadmap prioritizes features based on comprehensive user feedback, not individual requests. We're actively working on expanding platform support, and while we can't commit to specific timelines, we're committed to delivering value for our users. Stay tuned to our official roadmap for updates.