Verified purchaser
Really? Poor interface and UX
À bit disappointed. After reading all reviews and have seen stunning images from the product description, I was pretty sure this app would be a gem and a time saver for me.
No, it isn't, really not. When you enter the app, it's another world, not the one in the reviews and product description.
Moreover, the pricing is too high for the low number of account, you can't manage lot of clients, just your own + your VIP clients.
Not for me. 3 stars because I don't want to be too severe, but it could have been 1 taco. Long way to go to be as advertised.
Isabel_HopperHQ
Oct 10, 2024Hey there 👋
Thanks so much for taking the time to leave us feedback! We're really sorry to hear that your experience didn’t quite live up to your expectations - we totally understand how important it is to have a tool that’s both powerful and easy to use.
Regarding the interface, we’ve worked hard to create a clean, easy-to-use, visual-first design, but we know there’s always room for improvement! We’re constantly tweaking and updating the platform based on feedback from awesome users like you, so your thoughts are super valuable to us.
As for managing clients, we totally get it! We have different plans to suit a variety of needs, but we're always exploring ways to make things more flexible for agencies and users with bigger setups. Your feedback will definitely help us in shaping future updates.
If you’d be open to chatting more about what would make Hopper HQ a perfect fit for you, I've personally emailed you and I'd love to hear your thoughts.
Thanks again for giving Hopper HQ a try, and for your honesty - we’ll keep working hard to meet your expectations and hopefully win you back in the future! 🙌
All the best,
Isabel
Hopper HQ Customer Success 🌟