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Member since: Jan 2012Deals bought: 1716
1 stars
1 stars
Posted: Feb 21, 2024

SCAM

I have never had issue getting a merchant account for my business. I have been in business for years. I submitted proper documentation only to be told we have the right to decline access to our platform sumo partners beware this will be a refund!

Founder Team
HopKyle

HopKyle

May 9, 2024

Hi there,

Thank you for bringing this issue to our attention on your account. After further review it seems that the business name you entered for your Hopscotch account didn't match the business name on your bank account. This flagged our automated system and marked your account as high risk. These compliance checks are legally required for us. However, after digging in manually, our team will be able overturn that automated decision and get you live within Hopscotch! We're sorry for this inconvenience but very much appreciate the feedback. We hope you have a great rest of your experience. Our support team will be in touch with you via email about the overturned decision and the verification of your account.

Happy Hopscotching!

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