HypermediaLAB - Plus exclusive Questions

rather leave us out in the cold after taking our money. Perhaps there would have been some Sumolings willing to come to their rescue, or even buy them out to keep the platform alive.

remove all our videos before June 25, 2024.

Can you please explain to us what those users who purchase a Life Time plan through AppSumo are going to do, they are going to change me to another platform.?

Will this ever come back to Appsumo?

Were there other reasons for this abrupt decision? (e.g., financial, reviews, etc.)

Why is this still being sold with the shut down notice? Seems to me to be a very big problem.

I received a welcome email after redemption, but that doesn't help. I click "send another link" and it says "an error has occurred". Then I tried the website chat, and it doesn't understand my question when I indicate I can't get the email to confirm my account. I then sent an email. Nothing. This is very frustrating to say the least... help!

Does not send recover password, site is slow, and hope to hear from someone as disappointed as this point.

please let me know warm regards

Right now, the video continues to play which is not ideal if there are multiple questions in a row and we need the user to focus on one section at a time.

I would copy-paste kenn51 question below - I have had the same experience! I've been trying to redeem my Appsumo code since February, writing to your support team emails - no replies so far.
Looking forward to your reply!

when will you add a french speaking version ?

Do you have a parameter? For example, 100 videos of 60 minutes?

Can this be integrated into an existing website/web app?

Great product! Does your software have Open API or the option to native integration with other software such as CRM'S or client portals? If so, can you provide instructions of this process?

2.) Does your software allow for multiple users? If so, what is the number of users allowed?

3.) Do you have a collaboration feature for external users? If so, is there a limit?

4.) How can teams be managed using this software? Please provide instructions link.

5.) Can role and responsibilities be created by positions? If so, please provide instructions link.

6.) How are files and storage managed? Please provide instructions link.

7.) Can I create workspaces for different projects? If so, is there a limit to the number of workspaces I can create?

8.) Can videos be downloaded to create more space in storage?

9.) Can additional storage be purchased with the Appsumo LTD? If so, what is the cost for more storage?

10.) Can this software be used for agencies? If so, please provide use cases and features?

11.) Is the team management feature included in our Appsumo purchase? If not, is there an additional ad-on cost for the team features?

12.) Since this software has a whitelabel option, can the mobile app be whitelabel?

I greatly appreciate your assistance in answering my questions. I look forward to your response.

I only get video with no audio no matter what I try. Is there a reason for this and if so is there a fix for this? Otherwise I really like the app... if I can remedy this one thing, otherwise it will be useless for me. By the way, your chatbot for support has only one response programmed in... I didn't get that. Try rephrasing your question. I started calling it names just to see if I could provoke a different response, but still only ... I didn't get that. Try rephrasing your question.

tried to get help by asking here (see Gary's question below). I've tried activating the software via email and password, via google sign-in (which started a free trial), and via multiple email addresses. I've received welcome emails but no confirmation email. I try logging in via the email address and password I used for activation and I get a message saying I must confirm my account, I click the link to get a confirmation link and get an error. Like Gary below, I want to use the product, so I'm trying to be patient for a fix. But what's frustrating is absolutely no response from my multiple attempts to contact support (not even a message saying thanks for contacting us, we're working on a fix, we'll get back to you soon). Is anyone replying to the support emails or live chats? Please let me know, because I feel like I'm wasting my time. Thanks.

Is there a secret? Is this product even supported? Why doesn't the onboarding work? Who do I have to kill to get access to the product? There are a million questions going through my head, so I thought I would contact support and get it resolved. So I put in a support request last Friday night. Realizing you are based out of the EU, I suspected I wouldn't get a reply until Monday. But now Monday has come and gone and I have had no reply. So I thought I would try to sign up again with my AppSumo code. Now it takes to a sign in page where it tells me I must verify my email account. The only problem is... I didn't get a verification email, only a welcome email. Now when I try to sign in it tells me there is a problem with my account and to contact support. Which means I am back in the same boat I started in. How do I get out of this round-robin and access the account? Support seems to be non-existent or at least they don't answer in a timely manner.

1 - Can we embed video in an email?

2 - Im sure it is possible to have 3 buttons leading to 3 more different videos with each more links in them... Like making a "choose your own path" series.
The question is can they all be in the same i frame?

3 - I see the White label / CNAME option but when you explain this in some answers you write that the url will be https://hypermedia.....com/ etc... Thats not really white labelling.
Can you please explain deeper or link us to a guide?

Thank you :)