Q: Going on 4 days now and I still can't access my account.
Is there a secret? Is this product even supported? Why doesn't the onboarding work? Who do I have to kill to get access to the product? There are a million questions going through my head, so I thought I would contact support and get it resolved. So I put in a support request last Friday night. Realizing you are based out of the EU, I suspected I wouldn't get a reply until Monday. But now Monday has come and gone and I have had no reply. So I thought I would try to sign up again with my AppSumo code. Now it takes to a sign in page where it tells me I must verify my email account. The only problem is... I didn't get a verification email, only a welcome email. Now when I try to sign in it tells me there is a problem with my account and to contact support. Which means I am back in the same boat I started in. How do I get out of this round-robin and access the account? Support seems to be non-existent or at least they don't answer in a timely manner.
Mario_CEO-HypermediaLAB
May 14, 2024A: Hi there,
We are very sorry for the inconvenience caused since our system based on AWS and Stripe suffered an unexpected update which we had no way to prevent. This is now solved.
Could you please proceed again to redeem your code?
We remain at your disposal to provide you with personal support at info@hypermedialab.com
Best,
Mario
kenn51PLUSSorry to tell you this Mario, but it's not fixed. I am experiencing the same problem - I haven't been able to sign-in using the appsumo code and registration page. What's worse is that I've emailed, I've live chatted and there is no reply from anyone - despite trying to live chat during the proper hours and emailing the info@hypermedialab.com email address. The software looks cool, but I wouldn't know. I'll try again to redeem the code and update this message if it works.
kenn51PLUSHi Mario, I tried again and no luck. I've already emailed, please help! Thanks, Kenn
freebie8PLUSsame im glad im not alone!
We are sorry. Please try again but prior to your access please be so kind to contact our team at info@hypermedialab.com
Probably, you also have a trial account and perhaps this is also causing the situation.
Just let us know and we will assist you personally.
Best,
Mario
Once again, we are very sorry.
Please try again but prior to your access please be so kind to contact our team at info@hypermedialab.com
Perhaps, you also have a trial account and probably this is also causing the situation.
Just let us know and we will assist you personally.
Best,
Mario
gary819PLUSStill not getting a verification email after trying a few more times. Fired off another request to support for the problem I am having, but haven't heard anything from my first request from support so not really holding my breath for this request. This seems like a great product, just wish I could access it. Since I really do want this as I can see a lot of ways I can put it to use, I am holding off on refunding for now. I hope I am not wasting my time here.
samartinPLUS
Verified purchaser
I still cannot setup my account either. I am not getting the emails and I have already communicated with support multiple times. Any updates and guidance would be helpful. I do not want to have to refund the product when I did not get a chance to even use it. However, at some point, it is going to have to happen if there isn't any resolution soon. Sending everyone lots of love, hope, and intentional action.