Q: Hi there!
I would copy-paste kenn51 question below - I have had the same experience! I've been trying to redeem my Appsumo code since February, writing to your support team emails - no replies so far.
Looking forward to your reply!
Mario_CEO-HypermediaLAB
May 14, 2024A: Hi Marina,
We are sorry for the inconvenience caused. Did you previously accessed with a trial account? Did you contact our team at info@hypermedialab.com? If, not please do It so and we will provide you with personal support.
BEST,
Mario
Marina_Educo11PLUSYes, I have. On 27th Feb, 28th Feb and today, 5 hours ago. No reply :(
leonce153PLUSThank you for placing your question to the support team here Marina. I am big on customer support when purchasing a product, and the lack of response to your requests by email is a deal breaker for me. Looks like you saved me from future headaches if I were to have purchased.
mike.burkartPLUSsame here... I can't get an answer at the info address either. It seems to be a black hole. Same with the chat. No response.
We are sorry for the inconvenience caused with our email address, info@hypermedialab.com
This is my personal email address, mario.sanchez@hypermedialab.com. I will be delighted to attend you all and your situations and address our team to provide you with personal support.
Best,
Mario